Community Feedback Mechanism (CFM) Coordinator Ukraine

This position is open to candidates who have the legal right to work in Ukraine. Please note that we are unable to provide work permits or visa sponsorships for this position.
All NRC employees are expected to work in accordance with the organisation’s values. To be dedicated, innovative, inclusive and accountable are attitudes and beliefs that shall guide our actions and relationships. NRC has a commitment to safety and wellbeing and together we build a positive working culture to feel valued, empowered, supported, safe and have a sense of belonging. NRC does not tolerate employees exploiting or abusing people and has zero tolerance to inaction.
Background
In Ukraine, NRC has over 400 staff dedicated to assisting people affected by conflict and displacement. The NRC Country Office based in Kyiv supports Area Offices located in Dnipro, Mykolaiv, and Kharkiv. Its humanitarian interventions are based upon its programming expertise in the Core Competencies (CCs) of Shelter & Settlements, Education, Protection from Violence (PfV), Information, Counselling and Legal Assistance (ICLA), and large cash programming with a strong focus on safe and inclusive programming, to aid people affected by conflict.
NRC’s programming in Ukraine has a strong humanitarian, protection, and resilience focus, aiming to meet vital needs through sustainable solutions and integrated programme responses that improve early recovery outcomes. In this complex, challenging operating environment in Ukraine, NRC is working to strengthen the quality, responsiveness, integration, and sustainability of our programmes. This requires high-quality accountability and learning systems to ensure oversight and effectiveness for the people we serve.
Generic professional competencies
Minimum 3 years of relevant experience in accountability, safeguarding, protection, community engagement, feedback management or MEAL.
Proven track record in managing CFMs at national level.
Strong knowledge of AAP, CEA, PSEAH, child safeguarding, and the Core Humanitarian Standard (CHS).
At least 2 years in a managerial position with an NGO, preferably in emergency or post-conflict settings, with experience supporting IDPs.
Skilled in data analysis, interpretation of trends, and communication of findings.
Experience in mobile and online data collection systems and in data management and analysis platforms.
Experience handling sensitive community feedback in line with data protection and safeguarding principles.
Excellent analytical, communication, interpersonal, writing, collaboration, problem-solving, and facilitation skills.
Fluency in spoken and written language: Ukrainian, Russian and English.
Proficiency in Microsoft 365, or at least in Microsoft Office and Excel.
Contex-related skills, knowledge and experience
Familiarity with the political and humanitarian context in Ukraine.
Knowledge of Roma languages in Ukraine, Hungarian, Crimean or other minority languages is an asset.
Experience implementing CFM systems in hard-to-reach or remote-managed areas.
Experience with local partners' capacity strengthening in complex or sensitive environments.
Behavorial competencies
Planning and delivering results
Building meaningful relations
Analysing
Communication with impact and respect
Coping with change
Empower people
Managing performance and development
Act with integrity
Deliver results