Retention Strategist for Marketing Agency (US-Based, Remote)

Paired is a global staffing and recruiting agency that pairs remote work with top-tier talent. We help individuals from around the world connect with great companies that are looking for their specific skill set. Our mission is to provide great jobs to talented people, no matter where they are located.
Our client is a Klaviyo Master Elite retention and lifecycle marketing agency for DTC/ecommerce brands. Founded by Joshua Chin in 2017, the agency has grown to 80+ team members and served 500+ clients, generating $400M+ in attributable revenue through email, SMS, and push notification campaigns. They are also partners with HubSpot, Mailchimp, Shopify, Postscript, and Tapcart. HQ in Singapore with an office in Sydney, Australia. Clutch Top 15 Email Marketing Company (2026). Website: https://chronos.agency
Responsibilities
Manage client relationships and serve as primary point of contact
Troubleshoot client issues and provide technical guidance
Execute retention/email marketing strategies
Work within pod-based team structure, hitting monthly performance targets
Requirements
Hands-on Klaviyo experience (non-negotiable)
Shopify platform familiarity
Retention/email marketing background
Ability to hit the ground running — technical proficiency essential, not just strategic
Fluent English (accent acceptable; professional, client-facing communication standard required)
Latin America or South Africa preferred
Must have strong US timezone overlap
Benefits
Fully remote.
Competitive Salary

Work arrangement
No