Operations Manager – CRG

Location: Haryana & Kolkata, India
Department: Operations & Management
Employment Type: Full-time, Senior Management
Reporting To: Company Director / Senior Management
About the Role
CRG (www.crg-recycling.com) is seeking a highly experienced and results-driven Operations Manager to oversee and manage its operations across Haryana and Kolkata. The successful candidate will be responsible for ensuring smooth day-to-day operations, managing teams, resolving operational challenges, purchasing, maintaining compliance, and driving overall business performance.
We are looking for a hands-on senior professional who can take ownership of the entire operation, make sound decisions, manage complex situations, and ensure that business activities run efficiently across both locations.
This position requires a mature, dependable, and commercially minded leader with a strong understanding of local operating environments and the ability to build effective relationships with employees, business partners, authorities, and other relevant stakeholders.
Key Responsibilities
1. Overall Operations Management
Take full responsibility for the day-to-day operations across Haryana and Kolkata.
Establish operational procedures, reporting systems, and performance standards.
Monitor business performance, identify operational gaps, and implement corrective measures.
Ensure consistency, efficiency, accountability, and service quality across all locations.
Provide regular operational updates and performance reports to senior management.
2. Team Leadership & Management
Lead, supervise, and coordinate operational teams across both regions.
Establish clear responsibilities, targets, and reporting structures.
Monitor employee performance, attendance, productivity, and discipline.
Recruit, train, develop, and retain reliable operational personnel.
Resolve internal disputes and personnel-related issues professionally.
Build a culture of responsibility, professionalism, and results.
3. Regional Coordination & Stakeholder Management
Maintain a strong understanding of the local business environment in Haryana and the surrounding Delhi NCR region.
Develop and maintain professional relationships with relevant local stakeholders, service providers, and business partners.
Coordinate with relevant authorities and external organisations where required for legitimate business and operational purposes.
Manage regional challenges, escalations, and time-sensitive matters effectively.
Ensure that all external interactions are handled professionally and in accordance with applicable laws and company policies.
4. Problem-Solving & Operational Control
Identify risks and resolve operational problems promptly.
Handle escalations, sensitive situations, and unexpected disruptions.
Investigate operational discrepancies and implement preventive measures.
Maintain accurate records, documentation, and internal controls.
Ensure that issues are resolved systematically rather than repeatedly escalating to senior management.
5. Financial & Business Performance
Monitor operational costs, budgets, resource allocation, and expenditure.
Identify opportunities to improve productivity, reduce unnecessary costs, and increase profitability.
Track operational KPIs and ensure that agreed business targets are achieved.
Support business planning, forecasting, and expansion initiatives.
Deliver measurable improvements in operational efficiency and company performance.
6. Compliance & Reporting
Ensure adherence to applicable labour laws, licensing requirements, safety standards, and other relevant regulations.
Maintain proper operational documentation and audit-ready records.
Prepare regular reports covering performance, staffing, costs, risks, and key developments.
7. Purchasing, Procurement & Vendor Management
Oversee purchasing and procurement activities across Haryana and Kolkata.
Identify, evaluate, and negotiate with suppliers to secure competitive pricing, reliable quality, and timely delivery.
Obtain and compare quotations before approving purchases in line with company policies and budget requirements.
Manage supplier relationships, contracts, purchase orders, and delivery schedules.
Monitor stock levels, inventory requirements, and the availability of essential materials and supplies.
Ensure all purchases are supported by appropriate invoices, approvals, and documentation.
Identify opportunities to reduce procurement costs without compromising quality or operational requirements.
Prevent unauthorised purchases, unnecessary expenditure, and procurement irregularities through effective internal controls.
Coordinate with finance and accounts teams to ensure accurate purchasing records and timely supplier payments.
Provide regular reports to senior management on procurement costs, savings, supplier performance, and outstanding orders.
Candidate Requirements
Substantial experience in senior operations management, regional management, or a comparable leadership role.
Demonstrated ability to manage an entire operation, including multiple teams, locations, and competing priorities.
Strong practical knowledge of the Haryana and Delhi NCR business environment; familiarity with Kolkata operations is an advantage.
Proven experience handling operational challenges, escalations, and complex personnel matters.
Excellent leadership, negotiation, communication, and decision-making skills.
Strong understanding of operational controls, budgeting, performance management, and reporting.
Ability to work independently, exercise sound judgement, and take ownership of results.
Established professional networks and an understanding of local administrative and regulatory processes.
High standards of integrity, discretion, reliability, and professionalism.
Willingness to travel between locations as required.
Compensation & Benefits
Fixed Compensation: Approximately ₹2,00,000 per month, depending on experience and suitability.
Performance Bonus: Additional performance-based bonuses linked to agreed KPIs and overall company results.
Senior Management Responsibility: Direct involvement in operational decisions and business performance.
Career Opportunity: An opportunity to lead and develop a substantial regional operation with scope for increased responsibility based on results.
The final remuneration package will be discussed with shortlisted candidates based on their experience, capabilities, and suitability for the role.

Work arrangement
No