Branch Operations

Company Description ICICI Bank is one of India’s leading private sector banks, offering a comprehensive range of banking products and services to corporate, SME, and individual customers nationwide. The bank provides convenient access through an extensive network of 7,246 branches and 10,610 ATMs and cash recycling machines across India as of September 30, 2025. Customers can engage with the bank via multiple channels, including branches, ATMs, mobile banking, internet banking, and phone banking. ICICI Bank focuses on delivering reliable, customer-centric financial solutions while adhering to regulatory standards and best practices in the banking sector.
Role Description The Branch Operations role is a full-time, on-site position based at the ICICI Bank branch in Bhopal. This role involves overseeing day-to-day branch banking operations, including account opening, transaction processing, cash management, and adherence to internal controls and compliance guidelines. The individual will support customer service activities, resolve queries, and ensure timely and accurate execution of banking services. Responsibilities include coordinating with internal teams, maintaining operational records, monitoring branch performance metrics, and contributing to process improvements that enhance efficiency and customer experience. The role also requires supporting branch leadership in implementing policies, managing risk, and upholding ICICI Bank’s standards of service and integrity.
Qualifications
Candidates should possess skills in Branch Banking Operations and Operations Management to manage daily branch activities efficiently.
Candidates should possess strong Customer Service skills to handle inquiries, resolve issues, and maintain high levels of client satisfaction.
Candidates should possess Business Relationship Management skills to support and grow relationships with retail and business customers.
Candidates should possess Finance-related skills to understand banking products, basic financial analysis, and regulatory requirements.
Strong communication and interpersonal skills, with the ability to work collaboratively in a branch environment.
Attention to detail, analytical thinking, and a focus on accuracy and compliance.
Proficiency with banking systems and MS Office tools; comfort with digital channels and documentation.
Undergraduate degree in Commerce, Finance, Business Administration, or a related field; prior experience in banking or financial services is an advantage.

Work arrangement
No