Relationship manager mortgage

Company Description ICICI Bank is one of India’s leading private sector banks, providing a comprehensive range of banking products and services to corporate, SME, and individual customers. The bank operates through multiple channels, including an extensive network of branches, ATMs, mobile banking, internet banking, and phone banking. As of September 30, 2025, ICICI Bank has 7,246 branches and 10,610 ATMs and cash recycling machines across India, supporting wide-reaching customer access. The organization focuses on customer-centric financial solutions, technology-driven services, and strong regulatory compliance, offering professionals a dynamic and growth-oriented work environment.
Role Description This is a full-time, on-site Relationship Manager – Mortgage role based in Vadodara. The Relationship Manager – Mortgage is responsible for sourcing and managing mortgage loan customers, building and maintaining long-term relationships, and providing end-to-end assistance throughout the home loan process. Day-to-day tasks include identifying prospective customers, explaining mortgage products and eligibility criteria, collecting documentation, coordinating with internal credit and operations teams, and ensuring timely loan processing and disbursal. The role involves achieving sales and portfolio quality targets, conducting regular follow-ups, resolving customer queries, and maintaining compliance with bank policies and regulatory guidelines. The Relationship Manager also collaborates with builders, channel partners, and internal stakeholders to drive business growth in the Vadodara region.
Qualifications
Strong customer relationship management abilities, including proactive communication, empathy, and service orientation.
Sales and negotiation skills with experience in achieving targets, handling objections, and closing mortgage or retail banking deals.
Knowledge of mortgage products, lending processes, credit assessment basics, and regulatory guidelines relevant to home loans.
Analytical and documentation skills to evaluate customer profiles, verify information, and ensure accurate, compliant record-keeping.
Proficiency in MS Office and basic banking systems, with comfort using digital tools and CRM platforms.
Bachelor’s degree in finance, commerce, business, or a related field; prior experience in mortgages or retail banking is preferred.
Ability to work on-site in Vadodara, manage field visits when required, and collaborate effectively with internal and external stakeholders.
Strong ethical standards, attention to detail, and commitment to regulatory and internal compliance requirements.

Work arrangement
No