End User Support

The End User Support role is to provide a single point of contact for all NEC Employees, to receive support and maintenance within the organization's desktop computing environment. This includes installing, diagnosing, repairing, maintaining, and upgrading all hardware and equipment (including but not limited to PC, terminals, printers and scanners) to ensure optimal workstation performance. The person will also troubleshoot problem areas (in person, by telephone, or via remote access) in a timely and accurate fashion, and provide end-user assistance where required
Role involves:
Support a cross-platform environment, including Windows, Android, Linux
Provide onsite & remote technical support for staff members in the Chippenham office and the wider business
Document, track, and monitor all problem on the Helpdesk system (ISM) to ensure a timely resolution
Maintain and encourage best practice across the business e.g. file sharing, encryption etc.
Procure, configure, manage, maintain and develop desktop PC's, laptops, peripherals, mobile technology and printers
Facilitate secure access to the network for remote users
Providing users with appropriate support and advice
Keeping up to date with the latest technologies
Identify opportunities for improvement and makes constructive suggestions for change.
Work Experience
Ability to setup and maintain components and peripheral accessories.
Software and Hardware Troubleshooting
Windows 10 & 11 experience
Microsoft Office Suite experience
Knowledge of laptop & desktop hardware. (e.g. RAM, SSD/HDD)
Essential
Proactive attitude
Willingness to learn
Able to operate with minimal supervision
Able to manage time effectively, set priorities appropriately, schedule calls
Able to maintain professional demeanour under stress
Able to operate within customer standard operating procedures
Self-confidence and interpersonal skills
Analytical and problem-solving skills
Good communication (both verbal and written) skills
Planning and organising skills
Strong listening skills
Able to operate effectively in a team environment with both technical and non-technical team members
Must be eligible for UK Security Clearance
Experience using Active Directory
Password resets, account creation
Experience in laptop imaging & building
Desirable
Administration of Microsoft Intune/Entra
Knowledge & previous experience supporting VMware
Experience in supporting M365 suite (Word, Excel, Outlook)

Employment type
Full-time

Work arrangement
Hybrid