Logistics Site Operations Leader

Job Summary:
Provides operations leadership for small or medium size warehouse or Distribution Center, shift or department. Manages one or multiple shifts of warehouse operations including transportation and packaging. Provide safe working environment for all Cummins and contract employees. Ensure internal and external customer requirements are met through the Cummins Operating System.
Key Responsibilities:
Provides operations leadership and improvement focus for warehouse operations including transportation and packaging operations driving results, creating and monitoring measures, providing motivation, and setting expectations in safety, quality, production and cost. Communicates with customers, suppliers, shop floor, stakeholders, and staff. Leads annual operating plan, forecasts, and other measurements for Parts Distribution Center operations. Manage and develop supply chain capability; work with employees to set goals in training and development, performance, and career planning. Set the aim for the organization and ensure individual work plans are consistent with supply chain initiatives. Responsible for ensuring Cummins values are demonstrated in the site. This includes championing diversity, community involvement and right environment initiatives. Manage daily operations across functions to ensure a dependable and efficient supply chain. Lead continuous improvement projects that align with Cummins Operating System and Functional Excellence direction and leverage common processes tools, and information systems. Support Corporate Supply Chain initiatives and lead the cross Business Unit planning processes to ensure intra-company alignment. Create common supply chain processes and procedures by establishing collaborative business partner relationships. Approach daily problem solving and continuous improvement opportunities strategically and tactically to achieve performance targets. Develop, understand and improve necessary Key Performance Indicators. Analyze operational trends and develop corrective action plans. Address supply chain failures promptly to ensure operations stability; escalate as appropriate. Prepare and manage an annual operating plan including expense resources, and capital. Manage, coach, and develop staff; work with employees to set goals in training and development, performance, and career planning.
Job Description: Order Fulfillment, Logistics & Packaging Leader Job Title
Order Fulfillment, Logistics & Packaging Leader
Function
Supply Chain
Location
Manufacturing Site (SEZ/DTA)
Reports To
Supply Chain Leader / Plant manager
Role Purpose
This role is responsible for end-to-end ownership of Customer Order Fulfillment, Site Logistics, and Packaging Engineering for the manufacturing site. The position ensures reliable and cost-effective delivery performance by integrating order management, demand-supply alignment, logistics execution, and packaging design. The role drives customer satisfaction through on-time, damage-free delivery while continuously improving cost, sustainability, and operational efficiency.
Key Responsibilities 1. Customer Order Fulfillment (End-to-End Ownership)
Own the complete order lifecycle including:
Sales order booking (RMA, drop shipment, FOC, scrap)
Order modification, release, and hold management
Customer order board preparation and reconciliation
Manage EDI execution and schedule alignment:
Weekly schedule runs and manual scheduling
Reconciliation with customer demand signals
Ensure master data and transaction accuracy:
Customer part cross-reference
Order data integrity and system updates
Lead structured customer communication:
Weekly operational calls
Proactive communication on risks, backorders, and supply commitments
👉 Expectation: Zero surprises to customers; high reliability and transparency
2. Demand–Supply Alignment & Performance Management
Analyze and drive performance on:
Forecast vs actual alignment
Backorders, past dues, and fulfillment gaps
Own key Customer Order Management metrics:
On-Time Delivery (OTD)
Backorder and past due reduction
Prepare and present:
Weekly dashboards and execution reviews
Monthly site reviews and leadership updates
Executive summaries and escalation inputs
👉 Expectation: Strong control tower visibility with data-driven decisions
3. Logistics Management (Inbound & Outbound)
Plan and execute logistics operations for:
Inbound material movements from suppliers
Outbound finished goods deliveries to customers
Coordinate closely with:
Suppliers for dispatch readiness
Planners for prioritization and sequencing
Customers for delivery alignment
Drive logistics efficiency through:
Transport optimization and load consolidation
Reduction of premium freight and expedite shipments
Monitor and act on:
Transit time adherence
Exception management and delay recovery
👉 Expectation: Right product, right time, at optimal logistics cost
4. Packaging Engineering & Optimization (Critical Ownership)
Lead development of new packaging designs for:
New product introduction (NPI)
Changes in product configuration or customer requirements
Drive packaging cost reduction through:
Material optimization
Design simplification and reuse strategies
Identify and eliminate transit damage by:
Root cause analysis of damage incidents
Redesign of packaging solutions
Collaboration with suppliers, logistics providers, and customers
Optimize packaging for sustainability by:
Reducing material usage and waste
Increasing recyclability and reuse
Supporting compliance with environmental standards
👉 Expectation:
Damage-free delivery + lowest packaging cost + sustainable design
5. Pricing & Commercial Governance
Manage:
Finished goods pricing updates through NFA processes
Scrap pricing cycles and revisions
Ensure:
Timely updates in systems
Clear communication to customers and stakeholders
6. Customer Issue Resolution
Lead resolution of:
Customer returns and rejection cases
Short receipt and delivery discrepancies
Coordinate cross-functional teams for timely closure
👉 Expectation: Rapid resolution with strong ownership
7. Cross-functional Coordination
Act as the single point of coordination between:
Planning
Manufacturing
Logistics/dispatch teams
Suppliers and customers
Drive alignment on:
Order priorities and commitments
Shipment decisions, including premium freight
👉 Expectation: One version of truth for order execution
8. Compliance & Continuous Improvement
Ensure adherence to:
SCM ISO requirements
Internal controls and NFA governance
Drive continuous improvement in:
Order management processes
Logistics efficiency
Packaging performance
9. Reporting & Governance
Maintain and update:
SCM KPI dashboards
ASCENT and operations excellence metrics
Lead:
Weekly execution reviews
Monthly governance and performance discussions
Deliver structured, insight-driven reporting
Key Performance Indicators (KPIs)
On-Time Delivery (OTD)
Backorder and Past Due Reduction
Logistics Cost per Shipment
Premium Freight Reduction
Packaging Cost per Unit
Transit Damage Reduction
Forecast Accuracy
Customer Satisfaction (Responsiveness & Reliability)
Qualifications
Bachelor’s degree in Engineering, Supply Chain, Packaging Engineering, or related field
Master’s degree or supply chain certification preferred
Experience
Experience in:
Customer order management in manufacturing environment
Logistics coordination and transportation management
Packaging design, development, or optimization
Exposure to ERP systems and supply chain analytics
Experience working with cross-f

Work arrangement
No