Logistics Supervisor

Job Summary
We are looking for an experienced Logistics Supervisor with expertise in Customer Management and Customs Clearance. The candidate must have 5–8+ years of solid working experience in international logistics, customer coordination, import/export customs management, and ERP operation. This role requires fluent English for meetings with overseas teams via Microsoft Teams, professional skills in ERP system maintenance, and strong learning potential. The successful candidate will be trained and developed to take on more responsibilities and higher-level management tasks in the future.
Key Responsibilities
1. Customer Management & Coordination
Serve as the main contact for overseas customers on logistics-related issues, including delivery schedule, shipping status, document confirmation, and exception handling.
Communicate professionally via Microsoft Teams, email, and online meetings to ensure clear and effective communication with foreign customers and global teams.
Track and update customers on shipment status, lead time, and logistics progress to maintain high customer satisfaction.
Coordinate with internal teams (production, warehouse, sales, finance) to meet customer logistics requirements and ensure on-time delivery.
2. Customs Clearance & International Logistics
Manage daily import/export customs declaration, document review, compliance control, and clearance follow-up.
Cooperate with freight forwarders, customs brokers, and inspection authorities to ensure smooth and compliant cross-border logistics.
Monitor logistics cost, transit time, and risks; optimize shipping routes and customs processes.
Ensure all customs and logistics records meet legal and company requirements.
3. ERP System Operation & Maintenance
Be responsible for daily operation and maintenance of the ERP system related to logistics: order entry, shipping data maintenance, inventory update, and document generation.
Ensure data accuracy in ERP, conduct regular data checking and system coordination with IT or relevant departments.
Generate logistics reports, shipping summaries, and customer statements through ERP.
Support process improvement based on ERP functions to enhance logistics efficiency.
4. Team & Daily Management
Supervise daily logistics work, ensure high efficiency and compliance of the whole process.
Solve urgent logistics issues, shipment delays, customs exceptions, and customer complaints.
Complete other tasks assigned by supervisor and undertake expanded responsibilities as capability grows.
Job Requirements
Bachelor’s degree or above, major in Logistics, International Trade, Supply Chain Management, or related field.
5–8+ years of working experience in international logistics, with solid experience in Customer Management and Customs Clearance.
Fluent English in listening and speaking; able to independently attend international meetings on Teams and communicate smoothly with foreign customers and teams.
Proficient in ERP system operation and maintenance (such as SAP, Oracle, Kingdee, UFIDA, or other enterprise ERP).
Familiar with international logistics processes, customs policies, shipping documents, and trade compliance.
Strong customer service awareness, communication skills, problem-solving ability, and result-oriented.
Detail-minded, able to work under pressure, with good teamwork spirit.
High learning agility and growth potential: willing to take challenges and capable of undertaking more important work and management responsibilities in the future.
We Offer
Competitive salary package + performance bonus
Full social insurance and housing fund
Paid annual leave, statutory holidays, team building activities
Clear career development path and promotion opportunities
Stable platform with training to grow into a senior manager

Employment type
Full-time

Work arrangement
No