Manager - Process Excellence

Department / Business Unit: Process Excellence / Business Excellence
Location: Head Office / Project Sites, as required
Employment Type: Full-time, Permanent
Experience Required: 5 to 7 years of relevant experience
Industry: EPC / Infrastructure
Travel Requirement: Travel to project sites and operating locations, as required
2. JOB PURPOSE
The Manager - Process Excellence is responsible for identifying operational problem areas, conducting structured root cause analysis and designing practical solutions that improve process effectiveness across the organisation. The role facilitates development and implementation of operational processes at the Head Office and project sites, secures stakeholder alignment, monitors compliance, conducts regular audits and supports long-term process sustenance.
3. KEY ROLES & RESPONSIBILITIES
Problem Identification & Root Cause Analysis
Identify operational problem areas and opportunities for process improvement across functions and project locations.
Conduct structured root cause analysis and define clear problem statements.
Evaluate process gaps, recurring issues and barriers affecting operational flow and execution.
Solution Design & Stakeholder Alignment
Design practical process solutions based on the identified problem statement and root causes.
Develop detailed solution elements, operating requirements and implementation actions.
Obtain buy-in from key stakeholders and align affected teams on the proposed solution.
Coordinate with operational teams to incorporate functional and site-level inputs into process design.
Process Development & Implementation
Facilitate the development of operational processes with inputs from relevant operational teams.
Guide the establishment and implementation of processes at the Head Office and project sites.
Define appropriate issue-escalation mechanisms to support timely resolution at the required organisational level.
Support the transition of approved solutions into regular operating practices.
Governance & Leadership Reviews
Conduct fortnightly and monthly steering committee meetings with leadership.
Present initiative status, key issues, risks, decisions required and implementation progress.
Align organisational efforts and stakeholder actions towards approved process-excellence initiatives.
Track agreed actions and facilitate timely follow-up and closure.
Process Compliance & Sustenance
Ensure compliance with agreed processes by relevant stakeholders.
Understand flow-management principles and solutions developed for different business verticals.
Conduct regular audits to reinforce approved systems and processes.
Act as the custodian of agreed solution elements and process standards across the organisation.
Guide teams in sustaining implemented processes and addressing deviations.
Continuous Improvement
Propose and deploy solutions to improve existing operational processes.
Promote improvements that increase operational flow and strengthen process effectiveness.
Use audit findings, stakeholder feedback and operating issues to identify further improvement opportunities.
4. KEY RESULT AREAS / PERFORMANCE INDICATORS
Timely identification and structured analysis of operational problems and process gaps.
Quality, practicality and stakeholder acceptance of proposed process solutions.
Timely establishment and implementation of approved processes at the Head Office and project sites.
Compliance with agreed processes across relevant stakeholder groups.
Timely completion of process audits and closure of identified gaps.
Effectiveness of fortnightly and monthly steering committee governance and action tracking.
Sustenance of implemented process solutions and adherence to defined operating standards.
Demonstrable improvement in operational flow and process effectiveness.
Timely escalation and resolution of cross-functional or site-level process issues.
5. JOB SPECIFICATIONS
Educational Qualification
B.E. / B.Tech from a recognised university or institution.
MBA from a Tier 1 or Tier 2 institution.
Experience
5 to 7 years of relevant industry and functional experience.
Experience in one or more EPC sectors, such as rural electrification, substations, transmission lines, telecommunication networks or other public infrastructure.
• Prior experience in the Project Management domain, including PMO, project planning or site-management roles.
Exposure to operational process development, implementation, compliance monitoring or audit activities is preferred.
Technical Knowledge
Root cause analysis and problem-statement definition
Process mapping, process design and process documentation
Operational flow-management principles
Process implementation and sustenance
Process compliance reviews and audits
Project-management, PMO, planning and site-management practices
Stakeholder alignment and steering committee governance
Issue escalation and action-closure mechanisms
EPC and infrastructure operating environments
Management reporting and presentation
6. TECHNICAL COMPETENCIES
Problem Analysis: Ability to identify process gaps, structure problems and establish underlying root causes.
Solution Design: Ability to translate analysis into practical, detailed and implementable process solutions.
Process Development: Ability to facilitate the creation of operational processes using cross-functional inputs.
Implementation & Sustenance: Ability to guide process deployment at the Head Office and sites and reinforce long-term adherence.
Audit & Compliance: Ability to assess compliance, identify deviations and facilitate corrective action.
Flow Management: Understanding of flow-management principles and their application across business verticals.
Governance: Ability to conduct steering committee reviews, present issues and track decisions and actions.
Project Management: Working knowledge of PMO, planning and site-management practices in EPC environments.
7. BEHAVIOURAL COMPETENCIES
Assertiveness
Problem-solving orientation
Passion for achieving results
Stakeholder influence and collaboration
Structured and analytical thinking
Facilitation and communication skills
Ownership and accountability
Persistence in driving closure
Adaptability across Head Office and site environments
Attention to process discipline and detail
8. KEY WORKING RELATIONSHIPS
Internal Interfaces: Leadership team, operational teams, Project Management Office, Planning, Site Management and business vertical representatives
External Interfaces: Project and process stakeholders, where applicable
People Responsibility: No formal direct reports specified; functionally coordinates cross-functional stakeholders and process owners
9. TRAVEL & WORKING CONDITIONS
The role requires coordination across the Head Office and project sites. The incumbent may be required to travel to operational locations to understand processes, facilitate implementation, conduct audits and support process sustenance.
10. CERTIFICATIONS / ADDITIONAL REQUIREMENTS
Formal certification in Lean, Six Sigma, process excellence or project management would be advantageous.
Strong working knowledge of presentation, reporting and process-documentation tools is desirable.
Ability to work with senior leadership and operating teams across different functions and project locations.

Work arrangement
No