Professional Services Engineer

This is a client-facing role focused on solution implementation and delivery. It combines technical work with collaboration, supporting customers in deploying and integrating media asset management solutions.
What You’ll Do
Contribute to the implementation of VidiNet Media Asset Management solutions in customer environments
Work with customers to understand requirements and support solution design
Configure and support media workflows (e.g., ingest, processing, metadata, distribution)
Assist with system integrations, including third-party media and broadcast systems
Support REST API-based integrations with external systems
Participate in system configuration, testing, and go-live activities
Collaborate with internal teams (Product, Engineering, QA) to support delivery outcomes
Deliver or support customer workshops, documentation, and knowledge transfer
Contribute to improving delivery practices and implementation processes
What You BringExperience & Background
Experience in Professional Services, Solutions Engineering, System Integration, or similar roles
Experience contributing to technical delivery projects in IT, software, or media environments
Degree in Engineering, Computer Science, or related field, or equivalent experience
Technical Skills
Familiarity with media or broadcast workflows
Hands-on experience designing or configuring BPMN workflows (e.g. Camunda or similar workflow engines)
Understanding of APIs, system integrations, or web services
Knowledge of SQL or data-driven systems
Experience with at least one programming or scripting language (e.g., JavaScript, Python, Java, C#)
Exposure to Linux or containerized environments (e.g., Docker)
Familiarity with cloud platforms (e.g., AWS)
Tools & Technologies (Optional)
Observability or search platforms (e.g., OpenSearch)
Version control and CI/CD tools (e.g., GitHub)
Configuration or automation tools (e.g., Ansible, Chef)
What Helps You Succeed
Clear communication and willingness to work with customers and teams
Ability to explain technical concepts in a simple and structured way
Collaborative and team-oriented approach
Problem-solving mindset and attention to detail
Ability to manage priorities in a dynamic environment
Interest in learning and developing new skills
Fluency in English (written and spoken)