CRM Executive

About the Role
We are looking for a customer-focused E-commerce Customer Support / CRM Executive to handle customer queries, resolve order-related issues, maintain customer satisfaction, and support online sales.
Key Responsibilities
• Handle customer queries through calls, WhatsApp, email, and other communication channels.
• Resolve issues related to orders, payments, delivery, cancellations, returns, and exchanges.
• Manage customer orders and basic e-commerce operations using Shopify.
• Coordinate with logistics partners and internal teams to resolve delivery delays and order discrepancies.
• Maintain accurate customer records, CRM updates, and follow-up logs.
• Support online sales through customer engagement, product recommendations, and follow-ups.
• Help improve customer satisfaction, customer retention, and brand loyalty.
Required Skills & Qualifications
• 1–2 years of experience in customer support, CRM, e-commerce operations, or a similar role.
• Good verbal and written communication skills.
• Basic hands-on Shopify experience is preferred.
• Experience handling customer calls and resolving queries effectively.
• Understanding of online order management, returns, refunds, and exchanges.
• Strong customer service, problem-solving, and follow-up skills.
• Experience with fashion, apparel, lifestyle, or D2C brands is an advantage.
How to Apply
Send you resume at info@ekaivaa.in with subject line (CRM Executive)

Work arrangement
No