Systems Administrator

About The Company
The Reynolds and Reynolds Company is a leading provider of automotive retailing software and services. With a rich history spanning over a century, the company has established itself as a trusted partner for automotive dealerships across the globe. Committed to innovation and excellence, The Reynolds and Reynolds Company offers comprehensive solutions that streamline dealership operations, enhance customer experience, and drive business growth. Its dedication to quality, integrity, and customer satisfaction has made it a preferred choice for automotive professionals seeking reliable and cutting-edge technology solutions.
About The Role
We are seeking a highly motivated and detail-oriented individual to join our team as a Software Support Specialist. In this role, you will be responsible for providing technical assistance and support to our clients, ensuring the optimal utilization of our software solutions. The ideal candidate will possess strong problem-solving skills, excellent communication abilities, and a passion for delivering exceptional customer service. This position offers an excellent opportunity to work in a dynamic environment, collaborate with a talented team, and contribute to the success of our clients by resolving technical issues efficiently and effectively.
Qualifications
Bachelor’s degree in Computer Science, Information Technology, or a related field.
Proven experience in technical support, software troubleshooting, or customer service roles.
Strong understanding of software applications, databases, and network configurations.
Excellent communication and interpersonal skills, with the ability to explain technical concepts to non-technical users.
Ability to work independently and as part of a team in a fast-paced environment.
Prior experience with automotive dealership management systems is a plus.
Certification in relevant technical areas (e.g., Microsoft Certified, CompTIA) is advantageous.
Responsibilities
Provide technical support and troubleshooting assistance to clients via phone, email, or remote access.
Diagnose and resolve software issues related to dealership management systems and other related applications.
Assist clients with software installation, configuration, and updates to ensure optimal performance.
Document all support interactions accurately and maintain detailed records of issue resolution processes.
Collaborate with development and technical teams to escalate complex issues and ensure timely resolution.
Develop and maintain user guides, FAQs, and other support documentation to enhance client self-service capabilities.
Participate in ongoing training and professional development to stay current with product updates and industry trends.
Contribute to process improvements to enhance support efficiency and customer satisfaction.
Benefits
Our company offers a comprehensive benefits package designed to support the health, well-being, and professional growth of our employees. This includes competitive salary packages, health insurance coverage, retirement plans, and paid time off. We also provide opportunities for career advancement through training programs, mentorship, and internal mobility. Additionally, employees enjoy a collaborative and inclusive work environment that fosters innovation and recognition. We believe in work-life balance and offer flexible working arrangements to accommodate personal and professional commitments.
Equal Opportunity
The Reynolds and Reynolds Company is an equal opportunity employer. We are committed to fostering a diverse and inclusive workplace where all employees are valued and respected. We do not discriminate based on race, color, religion, gender, sexual orientation, gender identity, age, national origin, disability, or any other protected characteristic. Our hiring practices are based solely on merit, qualifications, and business needs, and we strive to create an environment where everyone has the opportunity to succeed and grow.

Work arrangement
Yes