Member Solution Specialist

Job Title: Member Solution Specialist
Department: Support Position: Full time
Salary: As per market standards
Experience: -4-6 Years
House of Fitness Pvt. Ltd. – Master Franchise of Anytime Fitness, LLC. — The world’s largest 24-hour, co-ed fitness franchise—is seeking an individual to join our team as a Backend Executive. At House of Fitness Pvt. Ltd., we offer a fun, fast growing, inspirational culture. Look forward to work on Mondays!
Job Description Responsibilities
Manage and resolve escalated member concerns, complaints, and service-related issues efficiently.
Lead and supervise backend support operations to ensure smooth coordination between clubs and members.
Monitor customer interaction channels including calls, emails, WhatsApp, and CRM platforms.
Ensure timely closure of member queries while maintaining high service quality standards.
Analyze recurring member concerns and provide actionable solutions to improve processes.
Prepare and maintain MIS reports, escalation reports, and performance dashboards regularly.
Coordinate with club managers and operations teams to ensure seamless member experience.
Ensure adherence to company communication policies, SOPs, and service guidelines.
Handle critical situations professionally while maintaining brand reputation and member trust.
Identify opportunities to improve operational efficiency and customer experience processes.
Maintain accurate records of customer interactions and follow-up actions.
Drive a proactive and solution-driven approach within the support team.
Requirements
Prior experience in the fitness industry would be an add-on.
Must be comfortable with answering multiple calls per day.
Proficient with excel.
Good interpersonal skills
Decent command on spoken English with fluency.
Graduate candidates or results awaited candidates can apply.
Should have a go getter attitude.
Strong phone contact handling skills and active listening.
Please note that this JD is an overview of the major responsibilities. However, the responsibilities shall include but are not limited to this. The compensation depends upon your performance during the interview.

Work arrangement
No