Associate Planning & Scheduling

Job Title
Associate Planning & Scheduling
Job Description
Key Responsibilities:
Scheduling Analyst will be responsible for providing and completing regular scheduling responsibilities and provide schedule analysis and staff recommendations to meet service center goals.
This position requires detailed, accurate, and timely completion of scheduling reports and lead the weekly scheduling performance review and provide recommendations
Co-ordinate with OPS on the leave planner, preferences, etc to prepare schedules efficiently.
Share SL projections, Ideal Seat Utilization, Max seats etc.
Maintain and share root cause analysis in case of deviation of performance versus projections.
Plan training and coaching sessions as per the calendar keeping SL in check
Plan OT / VTO basis business requirement and share the recommendations.
Maintain constant communication with Business to ensure that the desired staffing adjustments and cost-effective output are delivered.
Determine and execute work schedules, diagnose problems, and recommend optimization to be cost effective.
Optimize breaks/offline activities while preparing schedules.
Concentrix is a technology-enabled global business services company specializing in customer engagement and improving business performance. We partner with ambitious, progressive executives around the world to future-proof their business and stay ahead of the competition and customer expectations.
Key Responsibilities
Responsible for preparing daily, weekly and monthly client/internal reports.
Prepare weekly performance / KPI reports and maintaining performance dashboards.
Prepare ad-hoc reports & analysis for management reporting and needs
Capacity planning and Scheduling for process
Support key strategic projects involving Data mining & Analytics
Optimize use of tools/technology & to improve efficiency and effectiveness of the organization.
Desired Skills
Advanced proficiency in MS Excel
Ability to spot, correct and highlight errors
Ability to simplify complex operations into repeatable processes
Skill to automate reports – preferred
Ready to work in dynamic 24*7.
Disclaimer:- 'Neither Concentrix nor any authorized 3rd party who assist with our recruitment process, ever ask candidates for ‘recruitment’, ‘processing’ or any other kind of fees in exchange for offer letters from Concentrix. Offer letters and other recruiting correspondence from Concentrix are printed on Concentrix letter head with authentic signatures of appropriate Concentrix authorities.'

Work arrangement
No