Guest Services Supervisor

Competitive + Benefits
We are a global hospitality management company who partner with internationally renowned brands to deliver the full commercial potential of our hotels. Here in the US, we operate 25 properties and have ambitious development and growth plans.
Our mission is to go beyond ‘hospitality’ by creating memorable experiences and lasting connections with our guests.
It’s our uncompromising passion for outstanding service that makes us who we are. At the core of this philosophy is our people.
Our culture runs on passion, enthusiasm and fun " we love what we do!
We set the bar high and we are relentless in our pursuit to ‘re-define hospitality’.
BENEFITS PACKAGE
Competitive Salary
Team Member Hotel Discount Program
Uniforms Provided
Benefits - Health, Dental, Vision, Life Insurance, and other supplemental options
Paid PTO beginning after ninety (90) days of employment
Immediate eligibility for 401k and employer match
Team Member Awards and Recognition programs throughout the year
Food and Beverage Discounts
Tuition Reimbursement
The Role
POSITION PROFILE
Assist the Guest Services Manager by overseeing the responsibilities of the guest service staff. Ensure that the guests are being serviced in a professional and competent manner. Smile and greet customers in a welcoming manner, as the first point of contact.
ESSENTIAL RESPONSIBILTIES
Can perform and assist with all the front desk functions to include but not limited to the following Guest Service Aide, PBX Operator, Guest Service Agent, Reservationists, etc. Has complete working knowledge and understands the software system, to include all daily transactions, and reservations operations.
Knows how and where to post all charges and knows all the room rates. Train all new Guest Service Agents.
Communicate with the Engineering Department regarding any maintenance requests from the guests.
Check AM and PM discrepancy reports. Communicate with the Housekeeping Department regarding guest rooms and requests.
Issues safety deposit boxes to guests when requested.
Provide for a safe work environment by following all safety and security procedures and rules.
Ensure proper staffing levels of the guest service department by assisting Guest Services Manager in preparing weekly schedule and maintaining proper documentation (time cards, disciplinary procedures, reviews, etc.).
Assist the Guest Services Manager by handling special requests, group blocking and unusual circumstances.
REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES
Requires having excellent computer and cash handling skills
Present a sociable, outgoing, lively and guest service oriented behavior.
Working knowledge is generally learned on-the-job.
Communicate information and hotel services to management, staff and guests.
PHYSICAL DEMANDS
Ability to stand for extended periods of time.
Lift, pull, push, bend, and move items to support the hotel and outlets
Please visit http://www.valorhospitality.com to learn more about our existing hotels, other exciting job opportunities and our company.