Collibra Public Sector Premium Support Engineer

About Our Client:
The organization operates in the data governance and management industry, addressing the challenge of enabling public sector entities to maximize the value and reliability of their data assets. It supports strategic clients by offering specialized software products and premium support services aimed at resolving post-implementation issues and improving operational efficiency.
About the Opportunity:
The PREMIUM SUPPORT ENGINEER role is designed to provide expert technical support and advisory services to a select group of strategic public sector customers. This position directly contributes to customer success by proactively resolving technical issues, fostering strong client relationships, and collaborating across teams to ensure clients fully realize the value of their investment in the organization's products and premium support services.
Responsibilities:
Serve as the primary technical contact and trusted advisor for assigned premium support accounts
Manage support tickets for assigned customers, ensuring timely and effective resolution of issues
Provide proactive guidance and best practices to prevent potential problems
Collaborate with customer success and account teams to understand customer environments and plans
Support and engage with internal engineering and support teams to address customer needs
Requirements:
Minimum 5 years in a technical customer-facing role, preferably supporting enterprise SaaS customers
Experience in technical account management or premium software support
Proficiency in troubleshooting web-based applications
Knowledge of Java, REST API, SSO; familiarity with Kubernetes, VM, SQL, SSL, LDAP is beneficial
Strong interest and ability in developing deep customer relationships and discussing enterprise IT architecture
Demonstrated use of AI tools to address business challenges and streamline processes
Bachelor’s degree or equivalent experience
Must be a US citizen residing in the US due to government support requirements
Pay Range and Compensation Package:
Base salary range: $104,000 to $130,000 per year
Eligible for bonus potential, equity for qualifying roles, monthly Flex Fund stipend, and pension/401(k) plans
Benefits & Perks:
Pension/401(k) plans
Equal Opportunity Statement: Our client is an equal opportunity employer. They celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, or national origin.
Note:
RemoteHunter is a recruitment partner of this role. Please note that all employment decisions, including candidate assessment, interviews, hiring, compensation, and employment terms, are made exclusively by the hiring employer.

Work arrangement
Yes