Operations Lead, Coaching

About Our Client:
The organization operates within the education and workforce development sector, focusing on unlocking economic and human potential within frontline workforces. It addresses challenges in frontline employee and manager career development by transforming frontline teams to be more strategic and relational, enhancing productivity, retention, and customer experience across its enterprise partnerships.
About the Opportunity:
The OPERATIONS LEAD, COACHING is responsible for designing and managing systems that support the coaching team as it scales significantly. This role ensures efficient recruitment, onboarding, and management of coaches, develops tools and resources to enable coach autonomy, and continuously improves coaching processes to enhance overall program effectiveness and client outcomes.
Responsibilities:
Develop and scale the onboarding process for new coaches to ensure readiness for learner interactions.
Manage coaching tools, access, and policies to optimize coach productivity.
Identify and resolve root causes of process inefficiencies with lasting solutions.
Maintain accurate coaching data and metrics to inform leadership decisions.
Incorporate coach feedback to update systems and processes strategically.
Collaborate with Program and Client Success teams to align coaching with client needs.
Contribute to the evolution of coach recruitment and management practices.
Requirements:
Minimum of 4 years in operations, project management, consulting, or related fast-paced roles.
Experience building or redesigning processes or systems with demonstrable results.
Proficiency in data management and strategic use of spreadsheets, databases, and dashboards.
Strong organizational skills and adaptability to shifting priorities.
Effective written and verbal communication.
Genuine interest in education, coaching, or workforce development.
Pay Range and Compensation Package:
Zone 1 (NYC and SF Bay Area): $110,000 to $135,000
Zone 2: $100,000 to $125,000
Zone 3: $90,000 to $115,000
Comprehensive benefits including employer-paid medical, dental, and vision insurance, flexible paid time off, paid parental leave, disability insurance, 401(k), and more.
Benefits & Perks:
100% employer-paid medical, dental, and vision coverage for employees, 50% for partners/spouses and dependents.
Flexible spending account for health-related expenses.
Employee Assistance Program covering mental health, financial health, and legal support.
Access to wellbeing apps.
Flexible paid time off and 13 paid holidays.
Generous paid parental leave.
Company-paid short and long-term disability insurance.
Annual professional development budget.
Company-provided laptop.
Remote-first work culture.
Company-paid life insurance and optional supplemental life insurance.
401(k) retirement plan.
Discounted pet insurance.
Equal Opportunity Statement: Our client is an equal opportunity employer. They celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, or national origin.
Note:
RemoteHunter is a recruitment partner of this role. Please note that all employment decisions, including candidate assessment, interviews, hiring, compensation, and employment terms, are made exclusively by the hiring employer.

Work arrangement
Yes