Help Desk Technician

As a member of the Technical Support team, this individual will use their Information Technology and Customer Service skills to provide first and second level technical support to over 3000 hospital staff members.
Technical hardware/software support
Provide first and second level support for Information Systems hardware, software, network and operating system requests. Requests that aren’t resolved within the expected OLA/SLA guidelines are escalated to either System Administrators or Application Analysts.
User Administration
Account administration
File administration
Account policies
Miscellaneous
Helpdesk database administration and maintenance.
Desktop deployment and life-cycle services
Technical procedural documentation
Configuration and Asset management
Incident and Change management
Provides Preventive Maintenance procedures on all Peripheral and Desktop equipment
Contributes to the development and implementation of the departmental strategic plan
Other duties as required
Information Technology Degree or Diploma required
Minimum of 2 years of progressive experience in the Information Systems field including applications, networking , operations and telecommunications
Industry standard technical certifications (MCP/A+) preferred
Excellent verbal and written communication skills
Proven business analysis and problem solving skills
Proven superior customer service skills
Proficient with the Windows suite of operating systems and Microsoft Office product line required
Minimum of 1 year computer hardware and peripheral equipment trouble shooting and support skills required
Knowledge of LAN environment preferred
Proven technical writing/documentation skills preferred
Must be able to work flexible hours as needed
Must be able to meet the physical demands of the position
Satisfactory employment and attendance record required

Employment type
Contract

Work arrangement
No