Customer Support Executive( International Chat Process)

Company Description TP Group, formerly known as Teleperformance, is a global leader in digital business services with nearly 47 years of industry experience. Evolving with the AI era, TP has modernized its approach to remain at the forefront of customer experience and support solutions. The company focuses on delivering intelligent, empathetic, and future-ready services across diverse industries. Team members benefit from working in a dynamic environment that embraces innovation, technology, and continuous improvement.
Role Description This is a full-time, on-site Customer Support Executive (International Chat Process) role based in Sahibzada Ajit Singh Nagar. In this position, you will handle real-time chat interactions with international customers, respond to inquiries, provide accurate information, and resolve issues in a timely and professional manner. You will maintain high standards of customer satisfaction by following defined processes, documenting interactions, and escalating complex cases when needed. The role involves collaborating with internal teams, adhering to performance metrics, and continuously improving communication and problem-solving skills to enhance the customer experience.
Qualifications
Candidates should possess strong Customer Support and Customer Service skills, with a focus on empathy and professionalism in written communication.
Candidates should possess skills in Online Support and Customer Satisfaction, ensuring prompt responses and positive customer experiences across chat channels.
Candidates should possess Technical Support capabilities, including basic troubleshooting and the ability to follow scripts and guidelines for resolving issues.
Strong English language proficiency, both written and reading comprehension, suitable for international customer interactions.
Good typing speed, attention to detail, and the ability to manage multiple chat conversations simultaneously.
Ability to work in rotational shifts as required, and remain calm and solution-oriented in high-pressure situations.
Prior experience in a chat or contact center environment is an advantage; a high school diploma or equivalent is required, and a degree in any discipline is preferred.

Work arrangement
No