Logistics Site Operations Leader

Job Summary:
Provides operations leadership for small or medium size warehouse or Distribution Center, shift or department. Manages one or multiple shifts of warehouse operations including transportation and packaging. Provide safe working environment for all Cummins and contract employees. Ensure internal and external customer requirements are met through the Cummins Operating System.
Key Responsibilities:
Provides operations leadership and improvement focus for warehouse operations including transportation and packaging operations driving results, creating and monitoring measures, providing motivation, and setting expectations in safety, quality, production and cost. Communicates with customers, suppliers, shop floor, stakeholders, and staff. Leads annual operating plan, forecasts, and other measurements for Parts Distribution Center operations. Manage and develop supply chain capability; work with employees to set goals in training and development, performance, and career planning. Set the aim for the organization and ensure individual work plans are consistent with supply chain initiatives. Responsible for ensuring Cummins values are demonstrated in the site. This includes championing diversity, community involvement and right environment initiatives. Manage daily operations across functions to ensure a dependable and efficient supply chain. Lead continuous improvement projects that align with Cummins Operating System and Functional Excellence direction and leverage common processes tools, and information systems. Support Corporate Supply Chain initiatives and lead the cross Business Unit planning processes to ensure intra-company alignment. Create common supply chain processes and procedures by establishing collaborative business partner relationships. Approach daily problem solving and continuous improvement opportunities strategically and tactically to achieve performance targets. Develop, understand and improve necessary Key Performance Indicators. Analyze operational trends and develop corrective action plans. Address supply chain failures promptly to ensure operations stability; escalate as appropriate. Prepare and manage an annual operating plan including expense resources, and capital. Manage, coach, and develop staff; work with employees to set goals in training and development, performance, and career planning.
Competencies:
Builds effective teams - Building strong-identity teams that apply their diverse skills and perspectives to achieve common goals.
Collaborates - Building partnerships and working collaboratively with others to meet shared objectives.
Communicates effectively - Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences.
Customer focus - Building strong customer relationships and delivering customer-centric solutions.
Directs work - Providing direction, delegating, and removing obstacles to get work done.
Drives results - Consistently achieving results, even under tough circumstances.
Manages complexity - Making sense of complex, high quantity, and sometimes contradictory information to effectively solve problems.
Optimizes work processes - Knowing the most effective and efficient processes to get things done, with a focus on continuous improvement.
Carrier Management - Supports and evaluates carrier performance through consistent monitoring of on time pick up, transit time and on time delivery measures to ensure fulfillment by published schedule and rated cost.
Mode Selection - Evaluates and selects appropriate transportation mode and equipment type by lane through shipment volume analysis against business requirements to provide optimal shipping method (balance cost, quality and time).
Trade Knowledge Application - Applies knowledge of relevant trade regulations to Cummins processes and systems to minimize trade risks and costs.
Warehouse Operations - Utilizes warehousing tools, systems, and methodologies to meet defined metrics for inbound and outbound operations of a warehouse.
Project Management - Establishes and maintains the balance of scope, schedule and resources for a temporary effort (a “project”). Ensures results/impact from temporary effort are fully realized as possible.
Supply Chain Knowledge - Influences, with the ability to concisely explain and/or elaborate on, the multi-disciplined and end-to-end integration of the flow of information, products, and services to achieve the desired result for the end customer within the first-fit or aftermarket business segments while balancing the tensions of inventory, cost, and delivery.
Values differences - Recognizing the value that different perspectives and cultures bring to an organization.
Education, Licenses, Certifications:
College, university, or equivalent degree in Supply Chain, Business Administration, or related subject required. MBA preferred.
This position may require licensing for compliance with export controls or sanctions regulations.
Experience:
Moderate level of relevant work experience required.
Job Description: Order Fulfillment, Logistics & Packaging Leader Job Title
Order Fulfillment, Logistics & Packaging Leader
Function
Supply Chain
Location
Manufacturing Site (SEZ/DTA)
Reports To
Supply Chain Leader / Plant manager
Role Purpose
This role is responsible for end-to-end ownership of Customer Order Fulfillment, Site Logistics, and Packaging Engineering for the manufacturing site. The position ensures reliable and cost-effective delivery performance by integrating order management, demand-supply alignment, logistics execution, and packaging design. The role drives customer satisfaction through on-time, damage-free delivery while continuously improving cost, sustainability, and operational efficiency.
Key Responsibilities 1. Customer Order Fulfillment (End-to-End Ownership)
Own the complete order lifecycle including:
Sales order booking (RMA, drop shipment, FOC, scrap)
Order modification, release, and hold management
Customer order board preparation and reconciliation
Manage EDI execution and schedule alignment:
Weekly schedule runs and manual scheduling
Reconciliation with customer demand signals
Ensure master data and transaction accuracy:
Customer part cross-reference
Order data integrity and system updates
Lead structured customer communication:
Weekly operational calls
Proactive communication on risks, backorders, and supply commitments
👉 Expectation: Zero surprises to customers; high reliability and transparency
Demand–Supply Alignment & Performance Management
Analyze and drive performance on:
Forecast vs actual alignment
Backorders, past dues, and fulfillment gaps
Own key Customer Order Management metrics:
On-Time Delivery (OTD)
Backorder and past due reduction
Prepare and present:
Weekly dashboards and execution reviews
Monthly site reviews and leadership updates
Executive summaries and escalation inputs
👉 Expectation: Strong control tower visibility with data-driven decisions
Logistics Management (Inbound & Outbound)
Plan and execute logistics operations for:
Inbound material movements from suppliers
Outbound finished goods deliveries to customers
Coordinate closely with:
Suppliers for dispatch readiness
Planners for prioritization and sequencing
Customers for delivery alignment
Drive logistics efficiency through:
Transport optimization and load consolidation
Reduction of premium freight and expedite shipments
Monitor and act on:
Transit time adherence
Exception management and delay recovery
👉 Expectation: Right product, right time, at optimal logistics cost
Packaging Engineering & Optimization (Critical Ownership)
Lead development of new packaging designs for:
New product introduction (NPI)
Changes in product configuration or customer requirements
Drive packaging cost reduction through:
Material optimization
Design simplification and reuse strategies
Identify and eliminate transit damage by:
Root cause analysis of damage incidents
Redesign of packaging solutions
Collaboration with suppliers, logistics providers, and customers
Optimize packaging for sustainability by:
Reducing material usage and waste
Increasing recyclability and reuse
Supporting compliance with environmental standards
👉 Expectation:
Damage-free delivery + lowest packaging cost + sustainable design
Pricing & Commercial Governance
Manage:
Finished goods pricing updates through NFA processes
Scrap pricing cycles and revisions
Ensure:
Timely updates in systems
Clear communication to customers and stakeholders
Customer Issue Resolution
Lead resolution of:
Customer returns and rejection cases
Short receipt and delivery discrepancies
Coordinate cross-functional teams for timel

Work arrangement
No