Case Manager - Youth

Number of Positions Available:
1
ABOUT US
The Salvation Army is a Christian movement and one of Australia's largest and most-loved charities. We believe in doing good that transforms lives and futures for the better. It is this belief which drives us to find new ways and places where we can make a difference. From times of personal crisis to moments of national grief, we are always here — providing support, safety, community, and opportunity.
Why this role matters
The Salvation Army Youth Services delivers an integrated range of programs that support young people across Australia to overcome barriers, achieve their goals and build brighter futures. Our services create opportunities for young people to access safe housing, strengthen support networks, engage in education and employment, and actively participate in their communities.
Our programs span housing and homelessness, education, employment and training, alcohol and other drug support, community engagement, therapeutic services and youth justice programs.
Working with us means being part of a passionate, values-driven team committed to empowering young people during some of the most challenging times in their lives. We work within a trauma-informed and psychologically informed practice framework, ensuring every young person is supported with dignity, respect and a focus on their strengths and potential.
About the role
We are seeking a dedicated and motivated Case Manager to join our Oasis Youth Services team in Surry Hills. In this rewarding role, you will provide holistic case management and housing support to young people experiencing or at risk of homelessness through our Oasis Transitional Accommodation Service and OASIS Drop-In Centre.
This position offers a unique opportunity to make a genuine impact while working collaboratively with an experienced, multidisciplinary team and a broad network of community partners.
This is a full-time permanent position based in Surry Hills, NSW, paid in accordance with the SCHADS Award, Crisis Accommodation Level 2.
Hours are 38 per week, worked Monday to Friday between 8am and 8pm, with occasional weekend work. Participation in an after-hours on-call roster (approximately once every six weeks) is required
How you will make an impact
Deliver strengths-based case management and tailored support plans
Work alongside young people to identify goals, develop practical life skills, strengthen community connections and access the supports they need to build sustainable futures
Support health, wellbeing and access to appropriate services
Encourage social inclusion, engagement and community participation
Explore pathways into education, training and employment
Advocate for young people and coordinate referrals to specialist services
Support young people to secure and sustain safe, stable housing
Build positive relationships with stakeholders to achieve the best outcomes for clients
What you will bring
Qualification in Social Work, Community Services, Youth Work, Psychology or a related discipline (Diploma minimum, Degree highly regarded)
Experience in case management, youth work, homelessness, housing support or a related human services environment
Understanding of youth homelessness and the barriers impacting sustainable housing outcomes
Ability to build rapport quickly and engage effectively with young people from diverse backgrounds with strong communication, relationship-building and stakeholder engagement skills
Sound organisational, administrative and report writing skills
Ability to confidently manage risk, critical incidents and competing priorities
Commitment to creating culturally safe and inclusive environments
Flexibility to participate in the service roster, including occasional after-hours requirements
Current Driver Licence
Current First Aid Certificate or willingness to obtain
Valid Working with Children Check and willingness to complete a National Police Check
WHAT WE OFFER
As a registered NFP we offer our eligible employees real and meaningful benefits such as;
NFP salary packaging ($15,900 tax free) plus meals and entertainment benefits
Employee Assistance Program - Independent confidential counselling service
Financial, retail and lifestyle discounts and benefits
Discounted health and fitness programs through Fitness Passport
Up to 8 weeks leave per year through our purchase leave scheme
Generous Parental Leave offering of 12 weeks
Up to 5 days paid leave per year to support a TSA program or activity
An inclusive culture of dedicated, passionate, and professional team members
How to Apply
If you are excited by this opportunity and have the passion and drive to commit yourself to a challenging and rewarding role; we invite you to apply via the link and submit a current CV and a cover letter which details your alignment with the essential requirements of the role.
Applications will close as soon as a suitable candidate is secured.
The Salvation Army is an Equal Opportunity Employer who provides an inclusive work environment and embraces the diverse talent of its people. We value people of all cultures, languages, capacities, sexual orientations, gender identities and/or expressions. We are committed to achieving a diverse workforce and strongly encourage applications from Aboriginal people and Torres Strait Islander people.
The Salvation Army is a child safe organisation and is committed to protecting children and young people from harm. All child facing roles will require the successful completion of a Working with Children Check. Applicants for all roles require a mandatory Nationally Coordinated Criminal History Check.
We value Integrity, Compassion, Respect, Diversity, and Collaboration