Michigan Claim Support Assistant II

Job Type:
Full time
Exempt/Non Exempt:
Hourly
Job Description:
Location: Dearborn, Michigan
Position Schedule / Shift: Rotating hybrid schedule Monday – Friday: 8:30 AM EST – 5:00 PM EST. In office reporting will rotate based on role responsibilities. All employees will be notified of in office reporting days as applicable.
Training for this position will be in office for the first initial 90 days of employment. Rotating schedule will begin after training is completed.
Position Summary:
Join our Claims team in a role where your analytical skills, attention to detail, and problem-solving abilities make a direct impact on the customer experience and the financial integrity of our claims operations. As a claims operations professional, you'll take ownership of complex payment and reconciliation processes, resolve challenging issues, and serve as a trusted resource for teammates while helping ensure accurate, timely claim outcomes. If you enjoy working independently, collaborating across teams, and contributing to continuous operational excellence, this role offers an opportunity to make a meaningful difference every day.
Key Responsibilities:
Provide support to the Claim department by completing functions that require an advanced understanding of concepts, processes, and the organization and workflow for one or more claims lines of business and one or more claims systems
Work independently with limited supervision to complete functions that may require analysis, research, calculations, or the synthesis of information from multiple sources
Receive inbound and make outbound customer phone calls to resolve claims needs
Review claim documents for accuracy and determine the next action within the process
Train less senior staff members in departmental processes and procedures
May be assigned tasks normally handled by the lower-level staff when necessary
Process paperwork for outgoing checks
Investigate stop pay requests for accuracy
Accurately allocate funds to correct coverage in the appropriate Claim system
Review checks and attempt to resolve prior to release of funds to the state for all claim systems, including redeposit funds to claim systems/accounts to avoid improper esheatment
Review and research activity associated with positive pay processes
Research incoming checks for proper allocation and process deposits including balancing accounts and resolving allocation issues
Balance and reconcile all claim deposits
Qualifications:
Required
Education:
High School Diploma or equivalent
OR
Three years of experience in processing, customer service or business administration
A valid driver's license is required if the primary responsibilities of the role involve conducting in-person inspections or frequent in-person meetings with members.
Experience:
Working with P.C. software applications
Maintaining accurate files and records·
Identification, investigation, and resolution of complex problems·
Processing transactions and posting to appropriate accounts·
Organizing and prioritizing multiple tasks·
Communicating effectively (oral and written)
Using automated processing and computer systems
Gathering data and preparing reports
Auditing records, products, and computer files·
Compose routine correspondence including letters and memos
Knowledge of:
Claim processing functions
Claim processing system
Claim processing policy and procedures
Data processing techniques
Techniques used to audit data
Skills and Ability to:
Successfully complete General Claims Training
Preferred
Skills:
The ability to multi-task various assignments at once
Keen attention to details
Excellent communication skills both oral and written
2+ years of customer service experience
The ability to work independently
Banking experience preferred
The ability to work within a team environment
Excellent technical skills
Data entry skills
Work Environment:
This is a hybrid work arrangement (time spent in office and remote). Depending on the employee's role and leadership's assessment, some employees will come into an ACG facility on a weekly basis, a monthly basis, or on an "as needed" basis for key meetings and collaborative activities. Most employees will be required to come into the office, at a minimum, for important departmental meetings or team-building events.
Compensation & Benefits Overview:
ACG complies with all applicable state and local laws regarding required benefits (including PTO, paid sick leave, etc.).
Compensation
A Michigan Claim Support Assistant II earns a competitive hourly salary of $19.00 - $23.00, along with the opportunity for an annual company bonus incentive.
Benefits
At ACG, we offer a comprehensive and flexible benefits package designed to support your health, financial well-being, and professional growth.
Health & Wellness
Medical plans with multiple coverage options, including HSA eligibility.
Prescription drug coverage.
Dental and vision benefits.
Employee Assistance Program (confidential support services)
Financial Protection & Insurance
Company-paid basic life insurance.
Optional supplemental life insurance and dependent coverage.
Short-term and long-term disability coverage.
Critical illness, accident, and pet insurance options.
Retirement & Savings
401(k) plan to support long-term financial goals.
3% automatic deferral upon eligibility; may contribute 1% to 50% of eligible earnings, either pre or post tax.
Company match of 50% paid on employee contributions up to 6% of pay, payable to employees following the end of the year; immediate vesting.
Additional company contribution of 4% of pay each pay day into your account; 100% vested after three (3) years of service.
Health Savings Account (HSA) and Flexible Spending Accounts (FSA) options.
Time Off & Leave
Paid Time Off (PTO): Accrual-based, increases with tenure, eligible at 90 days of employment.
Full-time new employees will receive up to 12 PTO days annually; accrual based on start date and may include additional PTO based on role and/or state & local requirements.
Part-time employee PTO hours are calculated based upon the standard weekly hours the employee is scheduled to work and will accrue at a minimum of 3 hours per month.
Paid Holidays:
Full-time employees are eligible for 10 company-paid holidays annually, in addition to 1 mental health day, 2 floating holidays and 1 volunteer day. Holidays vary by business unit schedules.
Part-time employees are eligible for 8 company-paid holidays annually, in addition to 1 mental health day and 2 floating holidays. Holidays vary by business unit schedules.
Paid leave programs, including parental, bereavement, jury duty, and military leave.
Career Growth & Education
Tuition assistance
Professional certification support with 100% reimbursement for eligible programs.
Opportunities for career development and advancement.
Additional Perks
Complimentary AAA membership with roadside assistance and travel discounts.
Adoption assistance program.
Job Posting Period:
This position is expected to remain posted through November 1, 2026; however, it may close at any time once a qualified candidate pool is identified.
Who We Are
Become a part of something bigger.
The Auto Club Group (ACG) provides membership, travel, insurance, and financial service offerings to approximately 14+ million members and customers across 14 states and 2 U.S. territories through AAA, Meemic, and Fremont brands. ACG belongs to the national AAA federation and is the second largest AAA club in North America.
By continuing to invest in more advanced technology, pursuing innovative products, and hiring a highly skilled workforce, AAA continues to build upon its heritage of providing quality service and helping our members enjoy life’s journey through insu