Live opening · Posted 1 day ago
Field Service Engineer (East Area)
Sartorius Stedim North America, Inc. · Home Office Japan
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At a glance
The key details from the original listing.
CompanySartorius Stedim North America, Inc.
LocationHome Office Japan
Source
Workday
ListedPosted 1 day ago
About the role
Description supplied by the original job listing.
The Services Technician (Field) will be responsible for delivering the desired customer service request. The goal is to drive service success that improves customer satisfaction, maximizes customer retention and increases profitability.
Main Responsibilities & Tasks:
Provide service and customer support during field visits or dispatches
Tie workflow to schedule
Manage all on site installation, repair, maintenance and test tasks
Diagnose errors or technical problems and determine proper solutions
Produce timely and detailed service reports
Document processes
Operate vehicle in a safely manner and use field automation systems
Follow all company's filed procedures and protocols
Cooperate with sales and technical team and share information across the organization
Comprehend customer requirements and make appropriate recommendations/briefings
Build positive relationships with customers
Qualifications & Skills:
Technical degree or certification
2+ years proven field service experience
Ability to troubleshoot, test, repair and service technical equipment
English literacy (if possible)
Ability to work flexible shifts and to adapt to changing work schedules
Familiarity with mobile tools and applications
Team work mind
Minimum requirements for job career and competency
Job experience as field service engineer or technical sales
Experience for handling of electric or mechanical products
Strong Team Player
Good Communication skill
Strong aspirations for self-growth in a global company
Ideal requirements (additional to above requirement)
Job experience as field service engineer
Having Metrology or ISO(Quality Management System) knowledge & experience
English literacy
About Sartorius
Sartorius is part of the solution in the fight against cancer, dementia, and many other diseases. Our technologies help translate scientific discoveries into real-world medicine faster, so that new therapeutics can reach patients worldwide.
We look for ambitious team players and creative minds, who want to contribute to this goal and advance their careers in a dynamic global environment.
Join our global team and become part of the solution. We are looking forward to receiving your application.
www.sartorius.com/careers
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