Travel Counselor – Canada

9th in Great Place to Work’s Best Workplaces™ in the Philippines 2026
10th in Fortune Magazine’s 2026 World’s Most Admired Companies
4th in Great Place to Work's Best Company To Work For 2025
Top GBS Employers for the Philippines (2025) by the Everest Group
Global Servicing (GS) oversees consumer travel and concierge experiences, all card customer service functions for the company’s global consumer, banking, merchant, and commercial customers, as well as the key enablement functions that power our products and services. GS provides the world’s best customer experience every day by building on Amex’s 175-year legacy of service excellence, leveraging new technologies and capabilities to drive transformation, and bringing a human touch to each customer interaction.
Minimum Qualifications:
Strong computer proficiency with the ability to navigate multiple systems simultaneously
Minimum 3 years of travel industry experience OR at least 4 years of BPO/contact center experience
Experience handling voice and/or digital channels in a contact center environment
Strong written and verbal communication skills
Good knowledge of travel and global geography
Strong multitasking and time management skills
Willingness to work weekend and overnight shifts
Preferred Qualifications:
TICO certification is required. If not currently held, the company will cover the cost of obtaining it.
Experience with Sabre GDS is an advantage (training provided).
Sales or consultative experience (cross-sell / upsell) is a plus.
Additional Details:
Location: BGC Corporate Center 2, 5th Avenue corner 30th Street, Bonifacio Global City, Taguig
Workplace Flexibility: Full time. Must be amenable to follow a hybrid work arrangement (onsite and work from home)
Work From Home Requirements:
Must have at least 25 MBPS internet connection plan / speed
Must have a private & quiet area to work at home
American Express offers a fantastic and diverse working environment. High performance is rewarded with target driven incentives
Excited to be part of #TeamAMEX? Walk-in applications will be processed on the same day.
If you are interested and your relevant experience is aligned with the requirements of the role, you may visit our Career Center from Mondays to Fridays, 10am to 6pm at BGC Corporate Center 2, 5th Avenue corner 30th Street, Bonifacio Global City, Taguig (entrance is at 30th Street cor. Lane A).
Manage end-to-end travel arrangements including flights, hotels, and car rentals
Support post-booking servicing such as changes, cancellations, and issue resolution
Handle multiple interactions while maintaining accuracy and efficiency
Use a consultative approach to understand customer needs and recommend relevant travel options
Communicate travel products, policies, and benefits clearly
Navigate Sabre GDS and internal systems to deliver timely resolutions
Consistently meet productivity, quality, and customer satisfaction targets

Work arrangement
Hybrid