Senior Product Manager (POS, Retail)

Senior Product Manager (POS, Retail) | 1 Position
Location: Gurugram - In-Office 5 Days a Week (Locals Preferred)
Experience: 8-12 Years | F2F Final Round Mandatory
Client is modernising the future of intelligent store commerce, and we need a Senior PM to own it.
About The Role:
You will own the strategy, roadmap, customer experience, and business outcomes for Client’s POS portfolio — Cloud POS, Offline POS, Mobile POS, and Omnichannel store journeys across Client One. This is a mission-critical platform for enterprise retailers.
This is not just feature management. You will reimagine what a store should look like for the next decade — AI-first, omnichannel, checkout-anywhere.
Key Skills: Product Management, SaaS, POS, Cloud POS, Mobile POS, Omnichannel Retail, Inventory Management, ERP Integration, OMS/WMS/CRM, API Design, Cloud Architecture, Payment Gateways, AI Product Development, Agile/Scrum
Key Responsibilities:
1. POS Product Strategy, Market & Discovery
- Own long-term vision, strategy & roadmap for Cloud, Offline, Mobile & Omnichannel POS
- Deep dive into retailers, store associates, market shifts & global POS competition to find whitespace
- Prioritize roadmap based on customer value, market opportunity, competitive advantage & ROI — distinguish scalable needs from one-off customizations
- Shape modernization & migration strategy while protecting continuity for enterprise retailers
2. Modern Store & Omnichannel Experience
- Reimagine core store journeys: billing, payments, promotions, loyalty, returns, inventory visibility, assisted selling, endless aisle
- Design seamless experiences across stores, e-commerce, marketplaces — including Mobile POS & checkout-anywhere
- Own product quality: speed, usability, reliability, offline resilience, multi-device, high-volume store networks
3. Platform, Architecture & Execution
- Partner deeply with Engineering & Architecture on APIs, data flows, sync, security, performance, observability, extensibility & backward compatibility
- Ensure seamless integration with ERP, OMS, WMS, CRM, loyalty, payments, tax, e-commerce & 3rd party retail ecosystems
- Translate strategy into crisp requirements, prototypes & workflows
- Lead cross-functional execution with Design, Eng, QA, CS & Implementation from discovery to adoption
4. AI-First Store Innovation
- Identify AI-native opportunities across checkout, associate assistance, store ops, recommendations, automation, fraud/risk & CX
- Use AI & rapid prototyping tools hands-on to validate concepts faster
- Challenge legacy retail workflows & define what an intelligent, connected store looks like for the next decade
5. Business Outcomes & Monetization
- Own measurable outcomes: adoption, usage depth, CSAT, retention, revenue & expansion
- Define success metrics pre-launch, track post-launch & drive continuous improvement
- Partner with Sales & Marketing on positioning, packaging, differentiation & monetization
Ideal Candidate - Mandatory:
1. Strong Senior PM with retail-tech background & POS product leadership
2. 8+ years in product management with significant ownership of POS
3. Experience leading a product team & owning strategy/roadmap for Cloud, Offline & Mobile POS
4. Built enterprise-grade products requiring offline resilience, high availability & large-scale integrations (ERP, OMS, WMS, CRM)
5. Deep experience in omnichannel retail journeys — billing, payments, promotions, loyalty, inventory visibility
6. Strong SaaS product lifecycle management & ERP integrations experience
7. Must be willing to work from Gurugram office 5 days/week & attend F2F final interview
Interview Process: 3 Rounds
1. CTO Round
2. COO Round
3. F2F Interview (Gurugram)
If you've built POS products that power thousands of stores and want to build the next generation of intelligent retail — let's talk.

Work arrangement
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