Invoice to Cash Analyst, Collections

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Job Function:
Finance
Job Sub Function:
AP/AR
Job Category:
Professional
All Job Posting Locations:
Taguig, National Capital Region (Manila), Philippines
Job Description:
Be compliant with applicable laws and regulations, and follow guidelines in the J&J Credo
Maintain Operational Excellence
Execute end‑to‑end Collections and Dispute processing for a high‑volume, low‑value customer portfolios.
Perform collections reminders, follow‑ups, and dunning activities in line with defined playbooks and working instructions.
Monitor overdue balances, payment trends, and customer responses through dashboards and reports.
Reconcile incoming payments in a timely manner and identify basic disputes for appropriate handling or escalation.
Deliver and track performance against assigned metrics.
Perform financial closing activities.
Utilize AR systems and automation tools to execute collections activities efficiently and consistently.
Identify recurring process or system issues and support and/or initiate continuous improvements.
Handle routine customer inquiries related to invoices, payments, and disputes.
Escalate exceptions, system constraints, or non‑standard scenarios in accordance with defined escalation guidelines.
Ensure timely and accurate handoff of cases requiring higher‑touch or specialized intervention.
Coordinate with Commercial, Customer Service, Supply Chain, and other stakeholders to remove payment barriers.
Align dispute and collections activities with past‑due timelines and cash recovery priorities.
Execute all collections activities in compliance with internal controls, policies, and audit requirements, including WWP, ICH, DTP, and other applicable standards.
Maintain accurate and complete documentation of collections actions and customer interactions in systems of record.
Required Skills:
Preferred Skills: