Product Enablement Lead

About Our Client:
This organization operates in the financial services sector, focusing on supporting credit unions with product solutions related to credit and debit card processing. It addresses challenges related to product adoption, operational consistency, and client readiness by providing specialized enablement and learning experiences that help users confidently use and optimize financial products and platforms.
About the Opportunity:
The PRODUCT ENABLEMENT LEAD is responsible for designing and delivering comprehensive learning experiences that enable credit unions and employees to effectively adopt and utilize product offerings and related platforms. This role ensures training translates complex product and operational details into practical skills that improve user proficiency, workflow execution, troubleshooting, and operational readiness, ultimately enhancing client experience and product adoption.
Responsibilities:
Maintain up-to-date knowledge of products, services, and related operational tools.
Monitor product roadmaps and updates to assess training needs.
Collaborate with subject matter experts to validate training content.
Translate system interactions into practical training guidance.
Conduct ongoing research to keep learning materials current.
Develop proficiency in processor tools to demonstrate workflows.
Understand and apply knowledge of payment processing and operational concepts.
Develop and maintain role-based learning paths and diverse training materials.
Create complete enablement packages for new product launches and updates.
Align curriculum development with product release schedules and client needs.
Customize content to different client environments and user roles.
Design hands-on exercises and realistic scenarios to reinforce learning.
Maintain version control and approval processes for training materials.
Transition training methods toward active, experiential learning.
Deliver engaging training sessions throughout the client lifecycle.
Requirements:
Practical experience with credit and debit card processing.
Knowledge of fraud and dispute operations.
Familiarity with credit union core environments.
Expertise in instructional design and adult learning principles.
Ability to translate complex information into clear, practical training.
Pay Range and Compensation Package:
The pay range and compensation package for this role will be determined based on the candidate's experience, skills, and other relevant factors.
Equal Opportunity Statement: Our client is an equal opportunity employer. They celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, or national origin.
Note:
RemoteHunter is a recruitment partner of this role. Please note that all employment decisions, including candidate assessment, interviews, hiring, compensation, and employment terms, are made exclusively by the hiring employer.

Work arrangement
Yes