Payments, Risk and Fraud Ops Senior

We are looking for a PRF Operations Senior to join our Operations team. In this pivotal role, you will monitor suspicious activity across our Casino and Sportsbook, managing chargebacks, and analyzing player wagering and bonus behavior to stop fraud in its tracks. As a key point of reference for internal teams, you will handle high-level escalations, and help guide daily workflows to ensure our team hits its performance goals. If you have at least two years of iGaming fraud experience, a sharp eye for detail, and a proactive attitude toward crisis management, we want you on our team!
What you do:
Manage chargebacks and payment disputes
Review suspicious activity across Casino and Sportsbook
Analyse player behaviour, betting patterns, wagering activity, deposits, withdrawals and bonus usage
Stay updated on fraud trends and threats
Develop and improve fraud alerts and procedures
Act as a point of reference for any escalations made by the internal operational teams
Review all high level escalations related to Payments, Fraud & Risk
In charge of processing large withdrawals
Monitor daily volumes and guide the workforce to ensure that SLAs and KPIs are met
Assist management with monitoring the team performance and assisting with monthly QA
Take care of incoming emails from Payment Service Providers and other external 3rd parties
Adequately carry out all day-to-day Operational duties set out by management
Other ad hoc departmental tasks as delegated to the Employee by the Management team
Manage out of hours incidents and knowing what to do in time of crisis
Requirements:
An awesome team player, eager to improve the Operations team
Minimum 2 years of Payment, Fraud and Risk experience
Experience in Fraud, Abuse Detection or Fraud Prevention in iGaming
Strong knowledge of bonuses, wagering activity and common abuse strategies
Knowledgeable on igaming processes related to KYC, AML & RG
Good communication skills
Excellent written and verbal communication skills in English
Able to work on own initiative as well as in a team environment
A genuine interest in supporting people and finding creative solutions
You have a positive can-do attitude and a flexible approach
A strong interest in the gaming industry (sports, gaming, poker, betting)

Employment type
Full time_Probation (Malta)

Work arrangement
No