Field Services Engineer

Company Description Dixon Technology is a technology-focused organization delivering manufacturing, engineering, and service solutions to a wide range of clients. The company emphasizes reliable products, responsive support, and long-term customer partnerships. Team members work with modern tools and processes, contributing to projects that impact both local and global markets. Dixon Technology values continuous learning, safety, and quality in all operations, offering opportunities for growth in technical and customer-facing roles.
Role Description The Field Services Engineer role at Dixon Technology is a full-time, on-site position based in Delhi, India. The role involves visiting customer locations to install, commission, and maintain equipment, ensuring systems operate safely and efficiently. Day-to-day tasks include diagnosing technical issues, performing troubleshooting, executing preventive maintenance, and providing timely technical support to customers. The Field Services Engineer will document service activities, prepare reports, and communicate clearly with customers and internal teams to resolve issues and improve service outcomes. The role also includes coordinating with logistics and engineering teams, adhering to safety standards, and supporting continuous improvement initiatives in field operations.
Qualifications
Candidates should possess strong Field Service experience, including on-site equipment installation and commissioning.
Candidates should possess Troubleshooting and Technical Support skills to diagnose and resolve hardware or system issues.
Candidates should possess Preventive Maintenance capabilities to plan and perform routine inspections and servicing.
Candidates should possess Customer Service skills to handle inquiries professionally and maintain positive client relationships.
Diploma or bachelor’s degree in Engineering (e.g., Electrical, Electronics, Mechanical, or related field) or equivalent practical experience.
Ability to read technical documentation, use diagnostic tools, and follow safety and compliance guidelines.
Strong communication and interpersonal skills, with the ability to work independently in the field and collaborate with cross-functional teams.
Willingness to travel within the region as required and manage multiple service assignments.
Previous experience in field engineering or technical service within a manufacturing or technology environment is an advantage.

Work arrangement
No