English-Speaking Technical Support Analyst - Debrecen

Turn Tech Support Into Something That Matters!
Looking for more than just a job? Join transcosmos Europe and support a game-changing brand in the world of portable power and sustainable technology. These aren't ordinary products — they’re smart, solar-ready solutions helping people stay connected wherever life takes them.
As a Technical Support Analyst you'll be the go-to expert for the users who rely on this innovative tech every day. You won’t just be answering questions — you’ll be powering adventures, solving real-world problems, and making sure customers feel confident using cutting-edge energy solutions.
Technical details of the position:
Working hours: 08:30-17:00, included 1 hour break (there is no weekend shifts)
Employment type: Full-time, 40 hours / week
Working mode: Onsite, from our office
Location: 4032 Debrecen, Vezér strt. 39. (Tudáspark); Hungary
What You’ll Be Doing:
Respond to customer inquiries via phone and email with professionalism and clarity
Troubleshoot and resolve issues related to charging, solar connectivity, mobile app usage, and more
Guide customers through product features and best practices
Escalate technical issues following structured processes
Own the customer journey from first contact to final resolution
Log all interactions accurately and ensure compliance with privacy and security standards
Collaborate with your team to deliver exceptional support
Requirements
What You Bring:
Fluency in English (C1)
A service mindset — patient, empathetic, and solution-oriented
Confidence working with modern tech — especially mobile apps and smart devices
Basic proficiency in Microsoft Office and general troubleshooting tools
Ability to multitask, stay organized, and follow procedures
Prior experience in customer support, helpdesk, or BPO is a plus
Benefits
You’ll Thrive If You Are…
Genuinely interested in technology, sustainability, and innovation
Curious by nature — someone who asks “why” and seeks better answers
Calm under pressure and great at explaining complex things simply
Comfortable in a fast-paced, process-driven environment
What We Offer:
Competitive salary and cafeteria benefit package
Medical Coverage: private health insurance package (MediCare)
Paid training to equip you with everything you need
Work with a pioneering brand in the green tech and portable power space
A stable, full-time role in our modern office
A fun, multicultural team that values your input
Ongoing growth and development in a dynamic BPO environment

Work arrangement
No