Infrastructure Engineer I

Job Description
The Infrastructure as a Service (IaaS) team is responsible for managing and supporting the organization's core IT infrastructure, including servers and virtual machines. The team focuses on infrastructure provisioning, configuration, monitoring, maintenance, and troubleshooting to ensure high availability, reliability, security, and performance.
The IaaS team also supports infrastructure automation, capacity planning, incident resolution, and infrastructure optimization. Its primary goal is to provide a stable, scalable, secure, and cost-effective infrastructure platform that enables applications and business services to run smoothly.
Responsibilities
Support day-to-day infrastructure operations across Windows and Linux server environments along with server administration, configuration, maintenance, and troubleshooting.
Monitor infrastructure health, availability, capacity, and performance & investigate and resolve infrastructure incidents and service requests within defined SLAs.
Assist with server provisioning, builds, deployments, decommissioning & support infrastructure migration, technology refresh, and modernization projects.
Perform system-level troubleshooting, log analysis, and performance optimization.
Support user access management, permissions, and system configuration activities.
Maintain infrastructure security, OS hardening, and compliance standards.
Assist with storage, file systems, networking, DNS, and connectivity troubleshooting.
Participate in incident, problem, and change management processes.
Support root cause analysis (RCA) and implementation of preventive measures.
Assist with backup, recovery, high availability, and disaster recovery activities.
Support automation and scripting using PowerShell, Shell, Python, or Ansible.
Collaborate with application, database, network, storage, security, and cloud teams.
Participate in project implementation, testing, cutover, and post-deployment support.
Maintain SOPs, technical documentation, operational runbooks, and audit evidence.
Demonstrate strong problem-solving, ownership, teamwork, and ability to balance BAU operations with project deliverables.
Qualifications
Bachelor's degree or master’s degree in Computer Science, Computer Engineering or equivalent work experience
10+ years of industry experience with 3+ years of software development experience in Python and Go.
Experience in Java8+ and Spring/Spring Boot frameworks is a plus, but not required
Understanding of Linux functionalities / features as well as good experience of shell scripting
Experience in clouds platforms such as AWS, GCP and Azure is beneficial
Good understanding of Container & Orchestration Technologies such as Docker, Kubernetes, and OpenShift
Experience in automation tools such as Ansible
Experience in NoSQL databases such as Couchbase preferred
Ability to work with Infrastructures and Platforms including IaaS, PaaS, Cloud technologies and tools for Continuous Delivery (CD)
Ability to effectively interpret technical and business objectives and challenges and articulate solutions
Good written and verbal communication skills
About Us
At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.
As part of Team Amex, you’ll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.
About The Team
We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:
Competitive base salaries
Bonus incentives
6% Company Match on retirement savings plan
Free financial coaching and financial well-being support
Comprehensive medical, dental, vision, life insurance, and disability benefits
Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
Free and confidential counseling support through our Healthy Minds program
Career development and training opportunities
For a full list of Team Amex benefits, visit our Colleague Benefits Site .
American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.
We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.
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The below represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.

Work arrangement
Hybrid