Technical Campaign Manager, Programmatic Sales Operations

NBCUniversal’s Advertising Products & Solutions team is responsible for the product development, project management, and day-to-day operations of NBCUniversal’s full advertising technology suite. The division services both internal and external customers in support of NBCUniversal’s $8B annual advertising business.
The Programmatic Ad Operations team within Business Operations & Services is a close-knit, fast-paced team tasked with executing all programmatic guaranteed and private marketplace deals domestically and globally. The Programmatic Sales Operations Technical Campaign Manager oversees post-launch delivery and troubleshooting for programmatic deals. This involves ensuring campaigns are pacing toward their goals, identifying delivery blockers, and providing actionable recommendations to help clients optimize performance and scale effectively.
The Programmatic Sales Operations team works side-by-side with the planning and sales team to ensure that advertising campaigns run smoothly and exceed client expectations. We are looking for a detail-oriented, technically savvy, problem solver with superior customer service skills and leadership qualities to join our team.
Responsibilities
Identifying technical issues with bids for guaranteed and non-guaranteed deal types, and working with appropriate cross-functional teams to find a timely resolution
Lead live troubleshooting calls with clients, alongside Campaign Manager counterpart
Attend weekly POD meetings to ensure sales, planning, and operations are in lockstep
Setup regularly cadenced reporting to identify trends amongst creative failures within various ad distributors/ DSPs
Must seek to gain knowledge within the Programmatic ecosystem to better support our internal and external partners
Direct interaction with Programmatic Sales Team and Clients to ensure campaign fulfillment
Advanced knowledge on programmatic deal setup within various SSPs, such as FreeWheel and Google Ad Manager
Bachelor’s degree is required
2+ years of experience in Digital Sales Operations
Understanding of programmatic advertising ecosystem
Eligibility Requirements
Must have unrestricted work authorization to work in the United States
Desire to work in the entertainment media industry, which requires availability during weekends if we are supporting a live event
Must be 18 years or older
Desired Characteristics
Excellent client relationship & interpersonal skills
Prior experience trafficking in DSP and/or SSP
Interest in DSP nuances a plus
Fluency in the language of digital media: impressions, CTR, CPMs, eCPMs, etc.
Keen problem-solving and troubleshooting abilities
Strong verbal/written communication skills and the ability to prioritize tasks
Must be self-motivated and able to work independently as well as part of a team
Must be organized and detail oriented with great attention to accuracy
Additional Requirements
Hybrid: This position currently has a hybrid schedule, which requires contributing from the office a minimum of four days per week. The Company reserves the right to change in-office requirements at any time.
This position is eligible for company sponsored benefits, including medical, dental and vision insurance, 401(k), paid leave, tuition reimbursement, and a variety of other discounts and perks. Learn more about the benefits offered by NBCUniversal by visiting the Benefits page of the Careers website.
Salary range: $70,000 - $90,000

Employment type
Full-time

Work arrangement
Hybrid