Department Manager - H&M Regina / Sliema

Department Manager – H&M Regina / Sliema
Job Provider: HMS
Department: Retail Operations
Reporting to: Store Manager
Work location: Malta
Working hours: Full-time
Status: Indefinite Contract
Hudson Group is an international retailer and distributor primarily involved in the sport and fashion wear
sectors. The Group’s head office is in Malta but is also present through offices in Italy, Cyprus, Morocco,
Nigeria and Algeria.
Though Hudson Holdings was founded in 2006, the Group’s roots reach as far back as 1987 when the first
pair of NIKE was sold in Malta.
WHAT you do
As a Department Manager, you’re a leader who supports and inspires your team. You build an inclusive culture that encourages collaboration and entrepreneurial spirit, helping your team and H&M thrive.
You ensure an excellent operational and visual experience for customers and colleagues while understanding your store’s strengths, challenges, and competition. Through sales analysis and strategic planning, you drive performance and profitability.
Customer, Sales & Profit
Responsible for the total OMNI customer experience in your department, ensuring visual and commercial standards align with global guidelines
Positively represent the H&M brand during customer interactions
Identify commercial opportunities and act on your department’s strengths
Set and follow up on sales and budget goals to maximise results
Ensure excellent customer service and sales focus across the store
Promote our Customer Loyalty App and Sustainability initiatives
Manage your department cost-effectively
Oversee routines in fitting rooms, checkouts, and admin tasks
Fashion & Trend Awareness
Stay current with fashion trends, brands, competitors, and influencers
Ensure the team shares product and trend knowledge with customers
Team & Development
Lead recruitment, onboarding, training, and development of your team
Conduct performance evaluations and succession planning
Share knowledge and lead by example
Collaborate with the VM team to plan and execute the department's vision
Promote a feedback culture and teamwork
Manage staff planning and scheduling
Communicate regularly to motivate and inform the team
Ensure compliance with routines, procedures, and legal standards
Participate in onboarding, training, and development programs
Retail Operations / Visual & Commercial Execution
Maintain a clean and organised store, sales floor, and stockroom
Deliver high standards in garment care, product presentation, and stock management
Oversee the full garment cycle from delivery to display
Utilise tools and tech for OMNI services (Click & Collect, Smart Store, etc.)
Maintain price integrity and strong price perception across the store
Ensure BOH areas are tidy, safe, and up to date
Responsible for the daily opening and closing of the store
WHO you are
You’re a confident leader with a passion for team development and performance. You’re analytical, solutions-focused, and motivated by results. With strong commercial and visual skills, you have a deep understanding of fashion trends, customer behaviour, and competitors.
Skills & Competencies
Lead with integrity and strong communication
Financially savvy and operationally organised
Data-driven and tech-savvy
Adaptable to change with strong prioritisation skills
Role model company values and a feedback culture
Fashion-forward and customer-centric
Experience
Proven leadership in retail or a similar fast-paced environment
Strong background in retail operations and team development
Experienced in sales planning, analysis, and follow-up
Comfortable using customer data and insights to drive results
HOW you do it
You lead by example, acting in line with our values and leadership principles. At H&M, how you do your job is just as important as what you do.

Employment type
Full-time

Work arrangement
No