AR Callers

Company Description OnSure Health LLC specializes in end-to-end Revenue Cycle Management services for healthcare organizations, leveraging technology, AI, and workflow automation to improve efficiency and accuracy. The company supports clients with coding, accounts receivable (AR) and denials management, front-office staffing solutions, and scribe services. OnSure Health LLC also provides IT consulting and bad debt collection services to help healthcare providers strengthen financial performance. Team members work in a dynamic environment focused on process improvement, data-driven decision-making, and client satisfaction.
Role Description The AR Caller role at OnSure Health LLC is a full-time, on-site position based in Delhi, India. AR Callers are responsible for following up with insurance companies and other payers to resolve outstanding claims, verify claim status, and secure timely payments. Day-to-day tasks include reviewing patient accounts, identifying reasons for denials or delays, updating billing systems with accurate notes, and coordinating with internal teams such as billing, coding, and front-office staff. The role also involves handling escalations, maintaining productivity and quality standards, and adhering to compliance and data privacy requirements. AR Callers engage in regular performance reviews and training to stay current with payer policies and revenue cycle best practices.
Qualifications
Strong knowledge of healthcare Revenue Cycle Management, including AR follow-up, denials management, and basic medical billing concepts.
Comfort working with technology, AI-enabled tools, and automated workflow systems used in billing and collections processes.
Ability to review and interpret account information, identify trends in denials or payment delays, and document findings clearly and accurately.
Effective communication skills for making professional calls to payers, resolving issues, and coordinating with internal teams.
Attention to detail and organizational skills for managing multiple accounts, tracking follow-up actions, and meeting productivity and quality targets.
Willingness to work on-site in Delhi, India, with flexibility to align with client or payer time zones as needed.
Prior experience in AR calling, medical billing, or healthcare collections is preferred; exposure to bad debt collection processes is a plus.
Minimum educational qualification: high school diploma or equivalent; a degree in commerce, business, or healthcare administration is an advantage.
Basic proficiency in computer applications, including spreadsheets, CRM or billing systems, and email communication tools.
Commitment to ethical conduct, patient data confidentiality, and compliance with applicable regulations and company policies.

Work arrangement
No