CSR/Inside Sales Representative

Are you looking for a challenge? That's what we offer!
Qui sommes-nous :
Heidelberg Canada est un partenaire fiable et hautement novateur de l’industrie de l’impression. La marque Heidelberg est synonyme de qualité et de viabilité future depuis plus de 170 ans. Cela signifie que nous sommes une entreprise avec une longue tradition, mais en même temps, nous aidons à définir les tendances futures de notre industrie grâce à des technologies de pointe et des idées commerciales innovantes. Nous sommes dédiés à notre équipement, à notre technologie, à nos associés et à nos clients.
Joignez-vous à l’équipe !
Department: Ventes de la région de l’Est
Pay Range: $50-60,000 Canadian dollars
Permis de travail canadien requis.
Représentante des ventes internes/RSE (bilingue français et anglais)
Ce que vous ferez :
Recevoir et traiter les commandes des clients en temps opportun
Entrez des commandes dans SAP
Suivi auprès des clients
Mettre à jour les clients sur l’état de la commande en attente
Résoudre les problèmes des clients
Traiter les retours, les crédits et les débits
Fournir un soutien de soutien au répartiteur principal pour la région de l’Est
Fournir un soutien de soutien au coordonnateur principal des ventes de pièces dans la région de l’Est
Maintenir notre base de données clients dans CRM
Autres tâches, selon les besoins
Compétences :
Solides compétences en gestion de la relation client et en communication
Vente interne ou indirecte exceptionnelle de produits commerciaux - reconnu pour ses compétences en matière de vente
Capable de travailler en français et en anglais
Organisé et détaillé orienté ; suivi solide
Capable de gérer dans Salesforce.com et les systèmes de commande des clients
Études et expérience :
Minimum de 2+ ans d’expérience dans la gestion de la relation client et la vente de produits commerciaux B2B.
Diplôme d’études secondaires, plus certificat collégial ou universitaire pertinent
Une expérience dans les industries de l’équipement ou des fournitures d’impression serait un avantage.
Who are we:
Heidelberg Canada is a reliable and highly innovative partner to the printing industry. The Heidelberg brand has been synonymous with quality and future viability for more than 170 years. This means that we are a company with a long tradition, but at the same time we help define the future trends in our industry thanks to state-of-the-art technologies and innovative business ideas. We are dedicated to our equipment, our technology, our associates, and our customers. Come join the team!
Department: Eastern Region Sales
Pay Range: $50-60,000 Canadian dollars
Canadian work permit required.
What we are looking for: Inside Sales Representative/CSR (Bi-lingual French and English)
What you will do:
Receiving and processing customer orders in a timely manner
Enter orders in SAP
Follow up with customers
Update customers on backorder status
Resolve customer issues
Process returns, credits and debits
Provide back-up support to the primary Dispatcher for Eastern region
Provide back-up support to the primary Parts Sales Coordinator in Eastern region
Maintain our customer database in CRM
Other duties as required
Skills:
Strong customer relationship management and communications skills
Outstanding inside or indirect selling of commercial products – recognized for selling skills
Capable to work in both French and English
Organized and detailed oriented; strong follow through
Capable of managing in Salesforce.com and customer ordering systems
Education and Experience:
Minimum 2+ years of experience in customer relationship management and selling B2B commercial products.
High School graduate, plus relevant college or university certificate
Experience in printing equipment or supplies industries would be an advantage.
Why work for HEIDELBERG?
HEIDELBERG is a company with a lively history – for over 175 years, we have combined innovation and tradition. We believe that we can shape our future. If we pull together, we will collectively turn our vision of the future into reality.
We are looking for future employees who will actively shape the HEIDELBERG of tomorrow with us as part of the team. We are seeking individuals who can turn ideas into concepts and concepts into reality. If you are someone who doesn't just talk about change but also actively implements initiatives and wants to work as part of a team, then join us in actively creating a sustainably successful future. We value people who take matters into their own hands and accompany others along the journey.
With us, you can leverage your skills and further develop and utilize your potential through personal development programs. Your compensation at HEIDELBERG will be attractive, your working environment modern, and your social benefits excellent.
Good to know
Rarely are there candidates who fulfill all requirements 100%. Even if you don't fulfill all requirements, we look forward to receiving your application in any case.