Client Relationship Manager

Creative DPOC - Mumbai
Company Description
Baheri Consultancy Pvt. Ltd. is a full-funnel digital marketing agency that specializes in innovative online marketing and web development solutions. Their 360° marketing solutions are tailored to meet the specific needs of B2B and B2C business models, offering services from display advertising to SEO, paid media, and online reputation management.
About the Role:
Department POC Acts as the bridge between client expectations and internal content execution. Owns planning, communication, and delivery timelines.
Key Responsibilities:
Primary client SPOC for creative deliverables
Create and manage content calendars (monthly/quarterly)
Lead all creative planning discussions (campaigns, launches, themes)
Share MOMs, drafts, and approvals with clients
Schedule and lead review/approval calls
Ensure timely delivery by coordinating with writers and designers
Daily alignment with execution heads of content and design
Align creative team with SEO & performance requirements
KPIs:
On-time delivery %
Approval turnaround time
Client satisfaction & retention
Planning accuracy (rework due to poor briefs)
Internal coordination efficiency
Ideal Profile:
5–7 years of experience
Strong communication + planning skills
Good understanding of content across formats (social, blogs, ads)
Excellent presentation and deck preparation skills with strategic insights
End-to-end account management experience
Agency background preferred
Work Location: In-Office, Kandivali West - Mumbai

Work arrangement
No