Spanish-Bilingual Medical Virtual Receptionist

About Our Client:
This organization operates a specialized physical therapy practice focused on women's pelvic floor and abdominal health issues. It addresses conditions such as pelvic pain, urinary incontinence, pregnancy and postpartum recovery, pelvic organ prolapse, and core dysfunction by providing compassionate, personalized care. The practice is based in California and is experiencing growth, expanding its provider team and services.
About the Opportunity:
The SPANISH-BILINGUAL MEDICAL VIRTUAL RECEPTIONIST role is essential for managing daily front desk functions and ensuring a positive patient experience. This position involves overseeing patient scheduling, appointment follow-ups, waitlist management, and administrative coordination. The role supports smooth clinical operations and helps maintain patient engagement throughout their care journey.
Responsibilities:
Schedule and manage patient appointments using Jane App
Contact patients proactively to arrange initial and follow-up visits
Manage patient waitlists and fill appointment slots from cancellations
Follow up with patients with remaining authorized visits
Coordinate provider schedules for efficient appointment use
Handle approximately 20+ inbound calls daily plus text and outbound calls
Respond professionally to patient inquiries and scheduling requests
Communicate clearly and compassionately in English and Spanish
Assist patients with insurance-authorized visit scheduling, including Kaiser referrals
Conduct outreach to encourage care continuity and minimize missed appointments
Escalate clinical questions to healthcare professionals as needed
Send and monitor patient intake and registration documents
Maintain accurate patient records and administrative data in Jane App
Collaborate with office management and billing on scheduling and insurance issues
Manage daily checklists and follow-up trackers
Identify missing patient information to prevent appointment delays
Provide updates and escalate issues requiring assistance
Requirements:
Experience in medical receptionist, healthcare virtual assistant, or related roles
Skilled in patient scheduling, appointment coordination, and intake processing
Bilingual with strong English and Spanish communication skills
Familiarity with Electronic Health Record or healthcare practice management systems
Comfortable handling high volumes of calls, texts, and voicemails
Knowledge of HIPAA and patient confidentiality standards
Strong organizational abilities and capacity for independent work
Confident, assertive, and compassionate communicator
Ability to take initiative and complete tasks without close supervision
Availability to work 11:00 AM to 8:00 PM Pacific Time, Monday-Friday
Pay Range and Compensation Package:
Salary ranges from $6 to $8 per hour, depending on experience
Equal Opportunity Statement: Our client is an equal opportunity employer. They celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, or national origin.
Note:
RemoteHunter is a recruitment partner of this role. Please note that all employment decisions, including candidate assessment, interviews, hiring, compensation, and employment terms, are made exclusively by the hiring employer.

Work arrangement
Yes