Live opening · Posted 10 hours ago
Nice CXone Developer
Cognizant · Chennai, Tamil Nadu, India (Hybrid)
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At a glance
The key details from the original listing.
CompanyCognizant
LocationChennai, Tamil Nadu, India (Hybrid)
Work modeHybrid
Source
Linkedin
ListedPosted 10 hours ago
About the role
Description supplied by the original job listing.
CXCRM Recruitment
Dear Candidate
Greetings from Cognizant!!
Cognizant is Hiring - Nice Cxone developer
Please Find The Job Description Below
Experience: 4 to 12 years
Location: All CTS Location (3 days office, Hybrid mode)
Notice Period: Immediate to 90 days
Job Description:- (NICE Cxone)
Studio Development Experience in Nice CxOne(Voice, IVR and Multi-channel)
Configuration of Agents, Skill, Campaign, HOOP, Workflow data item creation and handling
Experience in designing reports and understanding them.
Experience in developing and debugging routing solutions using Nice CxOne and Nice CxOne Studio.
Working knowledge of Nice Framework, reporting, routing, and multi-channel components
Knowledge on Nice CxOne Analytics and Interactions.
Ability to architect routing design and development for the customer
Experience in troubleshooting routing issues in production on call
Excellent Communication and interpersonal skills
Sales force integration will be added advantage
Auto Attendant creation and Setup
Good understanding of Digital channel,
Work arrangement
Hybrid
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