Team Leader-Security Services

Job Description
This position is responsible for assisting the Manager-Security Services with day-to-day security operations. The position is also responsible for day-to-day supervision of the physical security infrastructure that protects American Express, its employees, contractors and customers against harm and losses.
Responsibilities
Principal Accountabilities:
Physical Security
Conduct ongoing security reviews and make recommendations for changes where appropriate.
Conduct and support Security Audits, identify security gaps, document findings, recommend corrective actions, and track remediation through closure.
Coordinate with security contractors to ensure compliance with service level agreements and consistent application of policies and procedures by contract personnel.
Provide assistance to the Manager in the development and implementation of Security-related controls.
Interface with business partners in supporting planned/unplanned employee moves, construction projects, and special events.
Support internal/external security reviews and audits, maintain required documentation, and ensure identified security gaps are remediated within agreed timelines.
Crisis Management
Actively support the Crisis Management and Emergency Response program.
Executive Protection
Provide executive protection as assigned.
Miscellaneous
Conduct investigations into Workplace violence incidents.
On-call 24/7/365 and provide timely response/escalation for critical security incidents and emergencies outside normal business hours if needed.
liaise/coordinate with local administration and law enforcement and support internal investigations.
This is a 24/7 working enviorment role.
Breadth Of Responsibility
Position will be responsible for supporting the Manager within the specified geographic area.
Autonomy/Problem Solving & Decision Making
The incumbent must possess strong leadership skills to effectively manage emergency situations.
Qualifications
Minimum of 3 years of corporate security experience required; degree in Security Management or Criminal Justice preferred.
Proven self-starter with excellent time management, problem solving and decision-making skills to effectively direct security activities in a culturally diverse work force and handle emergencies, crises, and stressful situations calmly, quickly, and professionally.
Excellent interpersonal skills to be able to interface effectively with all levels of management and business partners.
Awareness of AI integration in Physical Security, including AI-enabled CCTV/video analytics, intelligent access control, alarm monitoring, threat detection, incident management, and emerging security technologies.
Executive protection experience.
Effective written/verbal communication skills.
About Us
At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.
As part of Team Amex, you’ll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.
About The Team
We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:
Competitive base salaries
Bonus incentives
Support for financial-well-being and retirement
Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
Generous paid parental leave policies (depending on your location)
Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
Free and confidential counseling support through our Healthy Minds program
Career development and training opportunities
American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.
Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.

Work arrangement
Hybrid