Software Engineer II

Job Description
This is an engineering role focused on building, operating, and enhancing enterprise observability and cloud-native platforms. The engineer will develop monitoring and logging capabilities, dashboards, alerts, deployment automation, and platform integrations while supporting Linux and VMware-based environments.
Responsibilities
Build and maintain dashboards, alerts, recording rules, and queries across Prometheus, Grafana, Mimir, and Loki.
Develop PromQL and LogQL for infrastructure and application monitoring, capacity analysis, troubleshooting, and service health.
Operate and troubleshoot observability components, data collection pipelines, integrations, and platform dependencies.
Deploy and maintain Kubernetes applications using Helm charts, deployments, configuration, and GitHub Actions workflows.
Create Python scripts and small utilities to automate routine monitoring, validation, reporting, and integration tasks.
Support Linux systems and VMware virtual machines used by observability and platform services.
Investigate incidents using metrics, logs, dashboards, and infrastructure data, and document root causes and corrective actions.
Collaborate with infrastructure, application, and platform teams to onboard services and improve monitoring coverage and alert quality.
Qualifications
Minimum experience: 5-7 years of relevant experience in software engineering, platform engineering, DevOps, site reliability engineering, observability, or infrastructure operations.
Observability stack: Hands-on experience with Prometheus, Grafana, Mimir, and Loki in production or enterprise environments.
Query languages: Practical experience writing and troubleshooting PromQL and LogQL queries for metrics, logs, recording rules, alerts, and operational analysis.
Grafana: Experience creating and maintaining dashboards, variables, panels, visualizations, alerts, and reusable monitoring views.
Python: Basic understanding of Python for scripting, automation, API usage, and operational tooling.
Kubernetes: Working knowledge of Kubernetes resources, deployments, services, configuration, troubleshooting, and workload operations.
Helm and CI/CD: Experience creating or maintaining Helm charts and deploying applications through CI/CD pipelines using GitHub Actions.
Linux administration: Hands-on Linux administration and troubleshooting experience, including processes, filesystems, networking, system services, packages, and performance.
VMware: Working knowledge of VMware vSphere, virtual machines, provisioning concepts, and virtual infrastructure operations.
Engineering practices: Understanding of version control, code review, testing, documentation, incident response, and secure change management.
Collaboration: Good analytical, troubleshooting, written communication, and teamwork skills.
Technology
Prometheus
Grafana
Mimir
Loki
PromQL
LogQL
Python
Kubernetes
Helm Charts
GitHub Actions
Linux / RHEL
VMware vSphere
About Us
At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.
As part of Team Amex, you’ll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.
About The Team
We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:
Competitive base salaries
Bonus incentives
Support for financial-well-being and retirement
Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
Generous paid parental leave policies (depending on your location)
Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
Free and confidential counseling support through our Healthy Minds program
Career development and training opportunities
American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.
Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.

Work arrangement
Hybrid