Engagement Delivery Manager

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Job Category
Customer Success
Job Details
About Salesforce
Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.
Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.
Project Manager, Salesforce – GDC Strategic Technology Practice (Global Migration Hub)
Level: Project Manager (Individual Contributor)
Location: Mexico City (CDMX), Mexico
Work Model: Hybrid (1 day per week onsite)
Focus Areas: Core Salesforce · Salesforce Data Cloud · Data Migration
About the Role
As a Salesforce Project Manager (Individual Contributor), you will lead and own end-to-end delivery of outcome-driven, global Salesforce implementations. You will apply agile methodologies and modern, AI-enabled delivery practices. You will be accountable for delivery excellence, financial performance, governance, and stakeholder alignment, with an owner's mindset and a strong customer focus.
This role calls for strategic thinking, executive presence, and hands-on leadership to manage complex Salesforce programs, protect project margins, and scale delivery impact across the organization.
Responsibilities
End-to-End Delivery & Financial Ownership: Manage the full delivery lifecycle (scope, timelines, risks, resources, and dependencies) to ensure high-quality outcomes and protect the margin between what is sold and what is delivered (Sold vs. Delivered).
Agile Delivery Leadership: Lead with frameworks such as Scrum and SAFe. Drive sprint execution, backlog prioritization, and delivery predictability. Build and guide high-performing cross-functional teams.
Program Planning & Roadmap: Develop and manage integrated plans and delivery roadmaps. Provide transparency on progress, risk visibility, and dependency management.
Stakeholder & Executive Management: Drive alignment through effective communication, executive reporting, governance forums, and proactive escalation in complex global environments.
Quality Governance & Delivery Excellence: Establish and enforce standards and best practices, ensuring compliance, quality metrics, and continuous improvement.
Resource & Budget Management: Plan and optimize resources. Manage budgets and forecasts, track financials, and mitigate delivery and financial risks.
AI-Enabled Productivity: Champion the strategic adoption of approved AI technologies to improve team efficiency and streamline delivery cycles.
Industry & Domain Expertise: Hands-on experience leading complex, end-to-end digital transformation programs across CPQ, Revenue Cloud, Marketing, Tableau, and ITSM.
Schedule Flexibility: Ability to flex working hours across time zones to support global customer needs.
Required Qualifications
10+ years of total IT industry experience, including 5+ years delivering Salesforce projects.
Proven experience managing Salesforce implementations across Sales Cloud, Service Cloud, Experience Cloud, and/or Industry Clouds.
Experience with migration projects where Salesforce platforms or clouds are the source or the target.
Strong understanding of the Salesforce delivery lifecycle, and the ability to partner with Architects and Technical Leads (hands-on configuration is not required).
Ability to communicate clearly, confidently, and assertively with senior stakeholders and executives.
Fluent English (written and spoken), given daily interaction with global teams and customers.
Salesforce certification (at least one): Sales Cloud Consultant, Service Cloud Consultant, or Experience Cloud Consultant.
Project management / agile certification (at least one): PMP, PMI-ACP, SAFe Agilist, PRINCE2, CSM, or PSM.
Hands-on experience with project management and collaboration tools such as JIRA, Azure DevOps (ADO), MS Project, Smartsheets, and Google Workspace.
Working knowledge of AI-enabled delivery tools (for example, Gemini, NotebookLM) and an agentic delivery mindset.
Willingness to travel as required.
Ability to work onsite in Mexico City one day per week.
Preferred Qualifications
Experience delivering Salesforce projects in the CPQ domain (Salesforce CPQ, Revenue Cloud Advanced, Industry CPQ) or Life Sciences.
Knowledge of MuleSoft, Salesforce Data Cloud, or other integration and data platforms.
Salesforce Agentforce Specialist or Legend certification, with experience managing Agentforce projects.
About Salesforce
Salesforce is the #1 AI CRM, where humans and agents drive customer success together. Our platform helps companies of every size and industry connect with their customers in a whole new way, using trusted AI, data, and apps. We are guided by our core values of Trust, Customer Success, Innovation, Equality, and Sustainability, and we give back through our 1-1-1 model, which commits time, product, and resources to communities.
At Salesforce, you will find a culture that empowers you to grow, take on bold challenges, and "Be an Ohana," our spirit of family, belonging, and mutual support.
Equal Opportunity
Salesforce is an equal opportunity employer. We believe in equality for all and welcome applicants of all backgrounds, regardless of race, religion, gender, sexual orientation, disability, age, or any other protected status under applicable law.
Unleash Your Potential
When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.
Accommodations
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