Workplace Associate

JLL empowers you to shape a brighter way.
Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.
Workplace Associate – JLLWhat this job involves:
The Workplace Associate provides comprehensive workplace management services to create a best-in-class experience while supporting routine facility operations. As the first point of contact at Reception, this pivotal role delivers authentic service experiences that strengthen the bond between JLL, our clients, and their guests. The position involves continuous monitoring of facility conditions, procurement management, work order coordination, and welcoming employees with genuine hospitality. This role maintains smooth operations through exceptional customer service, thoughtful administrative support, and execution of duties to the highest professional standards.
What your day-to-day will look like:
Create a comfortable, welcoming, and hospitable environment for employees and guests while serving as the first point of contact at Reception
Monitor office and facility conditions continuously, managing internal and building work order systems, and coordinating maintenance activities
Handle internal and external communications, including monitoring the main phone line, and directing teammates and guests to appropriate points of contact
Manage visitor registration services, ensure regulatory compliance in access systems, and execute emergency response plans when necessary
Maintain kitchen and break areas, monitor and stock supplies, and coordinate mail services including receipt, distribution, and outgoing deliveries
Assist with meeting and conference room reservations while providing facility-specific support to the Workplace Management and project management teams
Administer badge access systems, support budgetary requests and reporting, and ensure compliance with all HSSE guidelines
Required Qualifications:
Associate's degree in facilities management, building management, business, or related field; OR 2+ years of experience in Facility or Property Administration
Valid driver's license and reliable mobile transportation
Superior customer service skills with the ability to maintain professionalism in stressful situations
Experience with Corrigo or other CMMS/Automated Work Order systems
Proficiency in Microsoft Office applications with advanced Excel skills for customizing administrative reports
Strong written and verbal communication skills with excellent organizational abilities
Ability to multitask, work independently, and demonstrate effective planning and time management skills
Collaborative approach with the ability to anticipate client needs and create memorable experiences
Preferred Qualifications:
Experience in delivering authentic, caring, and timely services in a workplace or hospitality environment
Knowledge of facility operations, procurement management, and vendor coordination
Familiarity with visitor management systems and regulatory compliance requirements
Experience with invoice processing and work order coordination
Understanding of kitchen management and supplies ordering processes
Location: Columbus, OH
Work Shift: Monday to Friday, 8:00 AM – 5:00 PM
This position does not provide visa sponsorship. Candidates must be authorized to work in the United States without sponsorship.
Location:
On-site –Columbus, OH
If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements. We’re interested in getting to know you and what you bring to the table!
Personalized benefits that support personal well-being and growth:
JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits include:
401(k) plan with matching company contributions
Comprehensive Medical, Dental & Vision Care
Paid parental leave at 100% of salary
Paid Time Off and Company Holidays
Early access to earned wages through Daily Pay
At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.
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For candidates in the United States, please see a full copy of our Equal Employment Opportunity policy here.
Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at HRSCLeaves@jll.com. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.
Accepting applications on an ongoing basis until candidate identified.