Director, Commissions Operations – Life & Annuity

Job Family
Operations - General
About Us
At Transamerica, hard work, innovative thinking, and personal accountability are qualities we honor and reward. We understand the potential of leveraging the talents of a diverse workforce. We embrace an environment where employees enjoy a balance between their careers, families, communities, and personal interests.
Ultimately, we appreciate the uniqueness of a company where talented professionals work collaboratively in a positive environment — one focused on helping people look forward and plan for the best life possible while providing tools and solutions that make it easier to get there.
Who We Are
We believe everyone deserves to live their best life. More than a century ago, we were among the first financial services companies in America to serve everyday people from all walks of life.
Today, we’re part of an international holding company, with millions of customers and thousands of employees worldwide. Our insurance, retirement, and investment solutions help people make the most of what’s important to them.
We’re empowered by a vast agent network covering North America, with diversity to match. Together with our nonprofit research institute and foundation, we tune in, step up, and are a force for good — for our customers and the communities where we live, work, and play. United in our purpose, we help people create the financial freedom to live life on their terms.
What We Do
Transamerica is organized into three distinct businesses. These include 1) World Financial Group, including Transamerica Financial Advisors, 2) Protection Solutions and Savings & Investments, comprised of life insurance, annuities, employee benefits, retirement plans, and Transamerica Investment Solutions, and 3) Financial Assets, which includes legacy blocks of long term care, universal life, and variable and fixed annuities. These are supported by Transamerica Corporate, which includes Finance, People and Places, General Counsel, Risk, Internal Audit, Strategy and Development, and Corporate Affairs, which covers Communications, Brand, and Government and Policy Affairs.
Transamerica employs nearly 7,000 people. It’s part of Aegon, an integrated, diversified, international financial services group serving approximately 23.9 million customers worldwide.* For more information, visit transamerica.com.
Job Description Summary
Responsible for leading the agent commission system of life and/or annuity products, ensuring the highest standards of service delivery to customers and agents. Oversee the performance of multifunctional operations teams including service providers, with a focus on strategic planning, operational excellence, and customer-centric initiatives. Collaborate with senior leadership to develop and implement organizational strategies, drive innovation, and enhance overall service quality. Mentor and develop senior managers, fostering a culture of excellence, accountability, risk management and continuous improvement.
Job Description
Job Description Summary
Responsible for leading the agent commission system of life and/or annuity products, ensuring the highest standards of service delivery to customers and agents. Oversee the performance of multifunctional operations teams including service providers, with a focus on strategic planning, operational excellence, and customer-centric initiatives. Collaborate with senior leadership to develop and implement organizational strategies, drive innovation, and enhance overall service quality. Mentor and develop senior managers, fostering a culture of excellence, accountability, risk management and continuous improvement.
Job Description
Responsibilities
Develop and execute the operational strategy for the organization.
Oversee day-to-day operations to ensure smooth functioning and timely delivery of services.
Manage operational budgets and resources, ensuring optimal allocation of funds.
Lead, mentor, and develop a high-performing operational teams.
Accountable for team results.
Identify and implement opportunities for improvement throughout Operations and provide proposals to executive leadership.
Assist, facilitate and lead committees, teams and projects.
Promote teamwork, collaboration and implementation of best practices throughout the Operations function.
Collaborate with colleagues to improve performance and coordinate activities between cross-functional teams.
Serve as an escalation point for teams to ensure a high level of customer satisfaction.
Prepare and deliver on-going management reports to a variety of audiences.
Work on cross-functional projects representing leadership direction for the department.
Ensure visibility and transparency to internal and external stakeholders on the health of operations, including identification of critical needs/dependencies and risks.
Invest in the career success of employees and take ownership for engaging/developing the team and treating talent as a strategic differentiator.
Use data to drive decision-making and provide insights into operational performance and customer experience.
Qualifications
Bachelor’s degree in a business field or equivalent experience
10 years of experience working in an operations environment, preferably in the insurance/financial services industry
Five years of management experience
Leadership skills to oversee teams and drive performance results
Problem-solving, analytical and decision-making skills
Communication and interpersonal skills to interact with staff and all levels of management
Ability to handle multiple responsibilities under pressure
Ability to grasp technical and complex concepts, and convey to staff and internal/external customers
Ability to build strong and productive partnerships with leaders at all levels of the organization, both internally and externally with vendor partners
Leadership presence and communication to convey strategic objectives, success strategies, and outcomes
Solid analytical skills, with the ability to articulate KPI’s and financial objectives, as well as assess financial and operational objectives and performance
Initiative-taking, results driven, and problem-solving ability
Highly organized with ability to drive competing priorities
Strong influencing skills through verbal communication and high impact, data-driven presentations
Proficiency using MS Office tools (Outlook, Excel, Power Point, Word)
Preferred Qualifications
In-depth knowledge of insurance practices and principles
Project management experience
Experience managing in office and virtual teams
Working Conditions
Hybrid Office Environment
Occasional Travel <10%
Compensation
The Salary for this position generally ranges between $113,000 - $130,000 annually. Please note that the salary range is a good faith estimate for this position and actual starting pay is determined by several factors including qualifications, experience, geography, work location designation (in-office, hybrid, remote) and operational needs. Salary may vary above and below the stated amounts, as permitted by applicable law.
Additionally, this position is typically eligible for an Annual Bonus based on the Company Bonus Plan/Individual Performance and is at the Company’s discretion.
Applicants must possess legal authorization to work for our company in the U.S. without the need for immigration, s