Front Desk Staff 

Front Desk Staff
Boys & Girls Clubs of Weld County
PRIMARY FUNCTION
The Front Desk Staff member serves as the first point of contact for members, families, and visitors at the Boys & Girls Clubs of Weld County. This position is responsible for maintaining a welcoming, professional, and safe front entry environment while supporting daily club operations. The Front Desk Staff ensures accurate member check-in/out, provides information to families, assists with administrative tasks, and supports overall club safety and organization.
Front Desk Staff may work in a Club serving up to 100 youth (ages 6–18) daily.
Must be 21 years or older.
Job Status: Part-Time
School Year: Monday–Friday, 1:00 pm–7:00 pm (some flexibility), 25- 30 hours a week.
Summer: Monday–Friday, 8-hour shift
Pay Range:
Starting at $18.00 per hour, depending on experience
KEY ROLES (Essential Job Responsibilities)
Create a welcoming and friendly environment for youth, families, and visitors
Build supportive and professional relationships with members and parents
Ensure all members are properly checked in and checked out
Maintain accurate records and updated member information
Communicate club expectations and provide helpful information
Uphold all safety and security procedures
Keep the front desk and entryway clean, organized, and professional
Help run programs and activities as needed
Monitor bathroom passes
Additional Responsibilities
Membership & Front Desk Operations
Greet and assist members, parents, and visitors
Monitor entry/exit to ensure only authorized individuals enter the Club
Answer phones, direct calls, and provide accurate program information
Update member information and attendance in the MTS system
Track daily membership numbers and communicate needs to staff
Assist with parent communication, schedules, and sign-out procedures
Administrative Support
Assist with filing, documentation, and basic clerical tasks
Help maintain office supplies and organization
Support staff and leadership with communication or operational needs
Safety & Behavior Support
Ensure members follow safety expectations when entering/exiting
Report concerns or incidents to Club leadership promptly
Support overall club safety by monitoring the lobby area
We Offer
An opportunity to positively impact local youth and families
A supportive team environment
Personal and professional development opportunities
A fun and engaging workplace
Flexible scheduling
Training in youth development and Club operations
SKILLS/KNOWLEDGE REQUIRED
High School diploma or GED
Experience working with children or in a customer service/administrative role
Strong communication and customer service skills
Ability to remain organized, calm, and professional
Basic computer skills; ability to learn MTS and internal systems
Ability to manage multiple tasks in a busy environment
Must pass a Criminal Background Check & Drug Test
Training Requirements
Boys & Girls Club Basics & Safety 101 completed within the first week of hire
30-Day: Complete Milestone 1 trainings
60-Day: Complete Milestone 2 trainings
Attend monthly trainings for positive youth development and Club operations

Employment type
Part-Time

Work arrangement
No