Collections Single Point of Contact (SPOC)

Overview
We are seeking to fill the role of Single Point of Contact. The ideal candidate enjoys collaborating with clients, industry partners and internal teams to maximize outcomes for homeowners.
Responsibilities
Maintain and manage an individual pipeline of loans with each loan reviewed on a weekly basis
Answer inbound calls; return voicemail, handle escalations, and all other requests within 24 hours of receipt
Generate outbound phone calls; when contact is made determine reasons for nonpayment and negotiate payment arrangements
Explain Loss Mitigation and available options
Accept payments/organize repayment plans
Participate in Campaign calls and documentation collection-calling campaigns
Learn the process of FNMA, FHLMC, FHA, VA, GNMA, and private investors
Interact with clients and internal departments to address/resolve open items
Interact with Supervisor and Team Lead to ensure best practices are followed and issues are promptly communicated
Obtain/evaluate information to handle inquiries and complaints promptly and correctly
Maintain client/customer focus at all times by taking ownership of inquiries and proactively following through to resolution
Serve as a point of contact for active-duty military with SCRA protection
Explain the different processes in the collection, loss mitigation, and foreclosure process
Review loans on MSP, LPS-PM, and AMS to explain to homeowner where they are in the process
Direct phone calls to the appropriate party when they are beyond the scope of business
Participate in continuing education via corporate training courses and online training
All other duties as assigned.
Qualifications
High School Diploma or equivalent required.
2-4 years of experience in mortgage servicing or an equivalent combination of education/experience required
Proficient in Microsoft Office products (e.g., Word, Excel, Outlook)
Knowledge of Fair Debt Collection Protection Act
Excellent written and verbal communication skills
Ability to learn rules, regulations, and laws to meet state, investor, client, and insurer guidelines
Strong analytical and problem-solving skills
Ability to use a dialer system to make/receive phone calls
Ability to adapt to frequently changing processes and procedures
Demonstrated ability to provide attention to detail and concern for accuracy/consistency in results
Ability to work independently and as part of a team
Ability to multitask and work in a fast-paced environment
Desired Skills And Qualifications
LPS experience preferred
Typing speed of 50 wpm preferred
Total Rewards
LoanCare’s Total Rewards Package offers a comprehensive blend of health and welfare, financial, lifestyle and learning benefits to support employee well-being and engagement. Highlights include:
Health & Welfare Coverage: Optional medical, dental, vision, life, and disability insurance
Time Off: Paid holidays, vacation, and sick leave
Retirement & Investment: Matching 401(k) plan and employee stock purchase plan
Wellness Programs: Access to mental health resources, including free Calm memberships, and initiatives that promote physical and emotional well-being
Employee Recognition: Programs that celebrate achievements and milestones
Lifestyle & Learning Perks: Enjoy discounts on gym memberships, pet insurance, and employee purchasing programs, plus access to a tuition reimbursement program that supports your continued education and professional growth.
Compensation Range: $25.00 per hour.
Build Your Future with LoanCare®
At LoanCare, we don’t just service mortgage loans—we serve people. As a leading full-service mortgage loan subservicer, we deliver excellence to banks, credit unions, independent mortgage companies, investors, and the homeowners they support. Backed by the strength and stability of Fidelity National Financial (NYSE: FNF), a Fortune 500 company, we offer a career foundation built on integrity, innovation, and collaboration.
Here, you’ll find:
A culture that helps you thrive, with resources and support to fuel your growth
Flexibility to work remotely, while staying connected through virtual engagement
Opportunities to make a real impact in an industry that touches millions of lives
If you're ready to grow your career in a place that values your contributions and empowers your success, we invite you to join our team.
About Remote Employment
We provide the necessary equipment; all you need is a quiet, private place in your home and a high-speed internet connection with a minimum network download speed of 25 megabits per second (MBPS) and a minimum network upload speed of 10 MBPS
Who We Are
About us …
LoanCare is a leading national provider of full service subservicing and interim subservicing to the mortgage industry and has offered its expertise and best practices in providing servicing solutions for others since 1991. At the present time, LoanCare subservices over 1.8 million loans in 50 states. LoanCare has a seasoned loan servicing team with senior managers averaging nearly 30 years of experience in the mortgage and financial services industry.
LoanCare, its affiliates and subsidiaries, is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, disability, protected veteran status, national origin, sexual orientation, gender identity or expression (including transgender status), genetic information or any other characteristic protected by applicable law.
WORK CONDITIONS
Working conditions are normal for an office environment. Ability to attend work and be productive during normal business hours and to work early, late or weekend hours as needed for successful job performance. Over time required as necessary.
Essential functions are the basic job duties that an employee must be able to perform, with or without reasonable accommodation.
EQUAL EMPLOYMENT OPPORTUNITY
LoanCare, its affiliates and subsidiaries, is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, disability, protected veteran status, national origin, sexual orientation, gender identity or expression (including transgender status), genetic information or any other characteristic protected by applicable law.

Work arrangement
Yes