Property Preservation Supervisor

Overview
Are you ready to take your career to the next level? LoanCare, one of the top providers in the mortgage services industry, seeks an individual with a solid work history in the mortgage or real estate industry to join our team as a Property Preservation Supervisor. The ideal candidate will enjoy working with clients both internal and external, be detail-oriented, and is driven to meet tight deadlines in a fast-paced environment. If you are ready for a career and not just your next job, now is the time to join our team and become a part of something big.
Responsibilities
Supervise, coach, counsel and develop assigned staff
Oversee the ongoing performance of vendor operations while making decisions and providing resolutions to ensure the compliance of property inspections, hazard claim filings for damaged properties, vacant property registrations, city ordinances/code violations, and evictions within applicable federal, state, agency, investor, and insurer guidelines
Serve as main point of contact for field asset vendor-related questions, inquiries, and concerns
Ensure vendor issues and inquiries are resolved
Prepare data/reports for trending/tracking to management as needed
Interact and communicate with vendors and internal staff to ensure concerns, inquiries, and issues are promptly and appropriately addressed, including awareness of any law egulatory changes addressed by vendor
Ensure managers revise process, procedures, and controls to prevent delays and enhance performance
Attend default-related conference calls and meetings
Coordinate and conduct proactive conference calls with vendors on default-related issues and statuses of resolutions, etc.
Manage technological changes and updates on LPS Desktop PM
Make recommendations to change processes, update procedures, and management controls based on results of problem research and solution to escalated issues and concerns
Identify opportunities to increase revenue and reduce expenses
Assist managers with special projects, including monitoring team performance, preparing management review reports, and quality control audits
Monitor ordering of securing bids for property preservation where applicable
Review/provide oversight on vacant property, damaged property, and "lot only" reports from field service company
Work with HUD contractors and attorneys to achieve HUD conveyance condition for HUD claims filing; organize and monitor HUD extensions through conveyance condition process
Manage Eviction Process matters and FHA loans by coordinating/referring loans for REO disposal to vendor; ensure vendor follows required procedures
Provide counseling, develop training, and mentor new/existing Property Preservation staff
Maintain thorough knowledge of and follow all investor, government, client, and LoanCare policies, procedures, and requirements for assigned duties
Maintain a thorough knowledge of all systems and software (e.g., LPS Desktop PM Workstation, default workstations, MSP, Invoice Management, etc.)
All other duties as assigned
Qualifications
High School Diploma or equivalent required
Bachelor’s Degree in Business or related field preferred
5+ years of experience in default mortgage servicing or mortgage banking
2+ years of supervisory experience
Strong knowledge of accepted business practices in the mortgage industry and/or strong understanding of conveyance claims process and property preservation for HUD, FHLMC, FNMA, and VA
Strong knowledge and experience with LPS-MSP (Mortgage Servicing Platform)
Strong professional and interpersonal communication skills (e.g., ability to communicate effectively in person, in writing, and by telephone)
Strong organizational and analytical skills
Strong attention to detail
Ability to motivate and train staff successfully
Ability to manage time and priorities wisely
Ability to grasp concepts quickly, make sound decisions, and resolve issues
Ability to work in a high-volume and time-sensitive environment
Ability to work independently with minimal direction and effectively meet deadlines
Ability to work collaboratively with peers in a team environment to attain common goals
Ability to use Microsoft Office applications (Excel, Word, PowerPoint, etc.)
Ability to maintain strict confidentiality
Total Rewards
LoanCare’s Total Rewards Package offers a comprehensive blend of health and welfare, financial, lifestyle and learning benefits to support employee well-being and engagement. Highlights include:
Health & Welfare Coverage: Optional medical, dental, vision, life, and disability insurance
Time Off: Paid holidays, vacation, and sick leave
Retirement & Investment: Fidelity National Financial matching 401(k) and employee stock purchase plans
Wellness Programs: Access to mental health resources, including free Calm memberships, and initiatives that promote physical and emotional well-being
Employee Recognition: Programs that celebrate achievements and milestones
Lifestyle & Learning Perks: Enjoy discounts on gym memberships, pet insurance, and employee purchasing programs, plus access to a tuition reimbursement program that supports your continued education and professional growth.
Compensation Range: $58,700 - $98,600 annually. Actual compensation may vary within the range provided, depending on a number of factors, including qualifications, skills and experience.
Build Your Future with LoanCare®
At LoanCare, we don’t just service mortgage loans—we serve people. As a leading full-service mortgage loan subservicer, we deliver excellence to banks, credit unions, independent mortgage companies, investors, and the homeowners they support. Backed by the strength and stability of Fidelity National Financial (NYSE: FNF), a Fortune 500 company, we offer a career foundation built on integrity, innovation, and collaboration.
Here, you’ll find:
A culture that helps you thrive, with resources and support to fuel your growth
Flexibility to work remotely, while staying connected through virtual engagement
Opportunities to make a real impact in an industry that touches millions of lives
If you're ready to grow your career in a place that values your contributions and empowers your success, we invite you to join our team.
About Remote Employment
We provide the necessary equipment; all you need is a quiet, private place in your home and a high-speed internet connection with a minimum network download speed of 25 megabits per second (MBPS) and a minimum network upload speed of 10 MBPS
Who We Are
About us …
LoanCare is a leading national provider of full service subservicing and interim subservicing to the mortgage industry and has offered its expertise and best practices in providing servicing solutions for others since 1991. At the present time, LoanCare subservices over 1.8 million loans in 50 states. LoanCare has a seasoned loan servicing team with senior managers averaging nearly 30 years of experience in the mortgage and financial services industry.
LoanCare, its affiliates and subsidiaries, is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, disability, protected veteran status, national origin, sexual orientation, gender identity or expression (including transgender status), genetic information or any other characteristic protected by applicable law.
WORK CONDITIONS
Working conditions are normal for an office environment. Ability to attend work and be productive during normal business hours and to work early, late or weekend hours as needed for successful job performance. Over time required as necessary.
Essential functions are the basic job duties that an employee must be able to perform, with or without reasonable accommodation.
EQUAL EMPLOYMENT OPPORTUNITY
LoanCare, its affiliates and subsidiaries, is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, disability, protected veteran status, national origin, sexual orientation, gender identity or expression (including transgender status), genetic information or any other characteristic protected by applicable law.

Work arrangement
Yes