Senior Director, Client Services

The Trade Desk is a global technology company and the world’s leading independent platform for digital advertising, with over 3,000 employees across more than 30 offices. Our technology helps advertisers reach the right audiences across the open internet — from streaming TV and podcasts to mobile apps, news, and more.
Advertising powers the content people love. By making it more transparent, effective, and responsible, we help support trusted journalism, quality entertainment, and creators worldwide. The world’s brands and agencies rely on us to reach their customers and grow their businesses responsibly.
The scale of our platform brings unique technical challenges — from processing massive datasets in real time to building systems that operate reliably on a global scale. When you work here, your impact is worldwide. We welcome diverse perspectives, encourage curiosity, and build teams that learn from one another. If you’re driven to solve meaningful challenges, we’d love to meet you.
About the team:
The Trade Desk’s Channel Partners team is hiring a Senior Director of Client Service to lead a front-line team of Account Managers and Traders, and act as a strategic, in-market leader for one of our largest Channel Partners. This role blends people leadership, revenue oversight, and cross-functional partnership with Product, Engineering, and Business Development.
What you'll do:
Lead and grow a multidisciplinary client services team (Account Managers, Traders) supporting our Managed Service Provider (MSP) portfolio within Channel Partners.
Own senior leadership relationships and act as a primary escalation and in-market executive across this business.
Drive partner success metrics: revenue growth, adoption of API endpoints/features, conversion/ROI, and SLA adherence.
Collaborate with Product and Engineering to communicate partner needs, prioritize API/product roadmap items, and validate releases with partners.
Establish and enforce best practices, playbooks, onboarding processes, and QA for partner integrations and campaign operations.
Hire, mentor, and develop managers and ICs; set team goals, performance metrics, and carry out regular performance reviews.
Create and present executive-level reporting and forecasts to internal stakeholders and partners; translate data into actionable strategies.
Lead cross-functional programs (onboarding, go-to-market launches, feature pilots) to accelerate partner time-to-value.
Manage risk and escalations proactively (technical, commercial, compliance), ensuring timely resolution and partner satisfaction.
Who you are:
Bachelor’s degree or higher.
Hands-on experience with TTD’s platform preferred.