Guest Services Agent - Part Time, Winter 26/27

Seasonal
WORK AND PLAY IN THE MOUNTAINS
Join our team of big mountain adventurers at the largest ski resort in Washington! Here at Crystal, it’s more than our work. It’s our passion for the guest experience, the outdoors, and the community that bring us together at the end of the tree-lined road. We come from near and far to be up on the mountain because it’s an experience you just don’t get anywhere else. Events are always on the calendar and friends are always down to play. Work in the beautiful National Forest, neighboring Mt. Rainier, as a premier Ikon Pass destination with a whole lot of stoke to share.
JUST LIKE THE TREES, WE ARE GROWING! Apply today to grow your mountain roots with us— whether you are looking to escape the city, expand your skills, or progress in the ski industry, we have a variety of roles for hard-working and enthusiastic team-players. Find your line, join our team!
BIG PEAKS, BIGGER PERKS
Employee perks:
Free Alterra season pass (unlimited, direct to lift at all Alterra resorts)
+ Free Alterra season pass for spouse and dependents 25 & under
50% off window ticket price at IKON partner resorts
Free access to Alterra Mountain destinations during time off
Free ski-referral letters for employees to use at other mountain resorts during time off
Free friends & family day-ski vouchers (Periodic allotment)
Discounts on Ski & Snowboard Lessons
Discounts on Ski & Snowboard Rentals
Discounts on Gear Tune-Ups
Discounts on Food & Beverage
Discounts at Crystal Mountain Retail shops
Free Crystal branded swag
Pro deals on gear with 100s of brands
Discount Marketplace
Deals on accessories, auto, electronics, entertainment, fitness, food, home, pet supplies, travel, and more
Employee-only Night Skiing events
Employee Housing Available for eligible positions
Accrued paid time off for eligible positions
Group health insurance for eligible positions
401K benefit and generous match with immediate vesting for all staff members over 18
Opportunities for growth, advancement, and year-round employment
Position Title: Guest Service/Ticketing Agent - Part Time
Business Unit: Guest Experience
Position Reports to: Guest Experience Manager/Guest Services Supervisor
Positions Reporting to this Role: (0)
Pay Range: $20-$21 hr. DOE
Location: Crystal Mountain, Washington
RESORT OVERVIEW
Crystal Mountain is the Pacific North West’s premier destination for skiers, snowboarders, and summer adventurers. We are part of Alterra Mountain Company which consists of some of the world’s most aspirational brands.
A career with Crystal Mountain is more than what you do today; it’s being part of creating a community rooted in the spirit of the mountains, united by a passion for adventure, and celebrating the legendary adventures and enduring memories that mountains bring to everyone.
Crystal Mountain delivers best in class service and adventures worthy of our extraordinary terrain and beauty.
We are here to shape the future of mountain adventure.
We Embrace Empowerment
We Honor Authenticity
We Cultivate Collaboration
We Prioritize Purpose
JOB SUMMARY
Guest Service Agents will specialize in providing solutions and helping to ensure that guests’ needs are met. Our mission is to “Make it Better!” Guest Service Agents will play an active role indoors and outdoors, assisting guests with their arrival and departure experience, and answering general inquiries.
JOB QUALIFICATIONS:
Previous experience with customer service and customer resolution preferred
Professional communication skills
Computer proficiency, including website access, general office applications, and POS software
Interpersonal skills
Team orientation
Position requires a mature, dependable, flexible, team-oriented person
Ability to stay calm under pressure.
Self-motivated
Guest-oriented
Mathematical skills to perform calculations for complex sale transactions
Available to work varied shifts, and days of the week, including weekends and holidays
ESSENTIAL DUTIES
Deal with guest escalations in a professional manner.
Handle guest questions and escalations
Thorough understanding of all products and services available. Will present accurate, detailed information about product offerings. Provide general information about Crystal Mountain and Alterra Mountain Company.
Technical skills and an understanding of POS software, and the ability to perform basic math calculations, as well as experience with the Microsoft Office Suite.
Candidates should have a proven record of being able to communicate well, perform well under pressure, make logical decisions, problem solving, be resourceful, and able to multitask.
Able to accept mentoring and knowledge sharing, coaching and feedback on a regular basis
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