Shipping Scheduler

A LITTLE BIT ABOUT Boldr
Boldr is the first global B-Corp dedicated to delivering world-class Client experiences while creating access to dignified, meaningful work in communities around the world.
We are a global team, united by our desire to connect diverse people with common values for boldr impact.
LET’S START WITH OUR VALUES
Meaningful connections start with AUTHENTICITY
We do our best work by being CURIOUS
We grow by remaining DYNAMIC
Our success combines AMBITIOUS VISION with OPERATIONAL EXCELLENCE
At the heart of great partnerships we’ll always find EMPATHY
WHAT IS YOUR ROLE
As a Shipping Scheduler, you will coordinate the logistical resources required to support field teams in completing scheduled projects efficiently and safely. You will play a critical role in assigning teams, routing trucks, and ensuring real-time communication across field operations, warehouse, and customer service teams. Your attention to detail, responsiveness, and ability to manage multiple priorities will directly impact the success of daily operations.
This role acts as a key liaison between Field Operations, Customer Experience, Warehouse, and Logistics leadership, the Logistics Dispatcher ensures schedules are executed accurately, efficiently, and safely in a fast-moving, dynamic environment. This role directly impacts on-time performance, client satisfaction, and overall operational effectiveness.
WHY DO WE WANT YOU
We are currently looking for impact-driven individuals who are passionate in helping Boldr grow and achieve our Purpose. We expect our Team to become our ultimate partners to success by always giving their 110% in everything, sharing their talents and quirks, and championing our core values: Curious, Dynamic and Authentic.
WHAT WILL YOU DO
Routing & Resource Allocation
Attend pipeline meetings to understand upcoming project scopes and logistics needs
Build and manage daily delivery and retrieval routes based on job complexity, geography, and team skill level
Assign trucks, crew members, and required equipment to all scheduled activities
Coordinate truck availability and route timing to avoid delays and reduce idle time
Real-Time Dispatch Management
Monitor incoming Slack messages, calls, and system updates to proactively address next-day or same-day changes
Track field teams in real time using dispatch tracking software (e.g., DispatchTrack or similar tools)
Respond to issues and adjust routes or team assignments as needed throughout the day
Provide live field support to crews, troubleshooting challenges and escalating when necessary
Coordinate with warehouse teams to relay any adjustments needed on loadouts or pickups
Field & Customer Communication
Communicate key updates with the Customer Experience team to ensure alignment on delivery windows and service expectations
Relay changes to job timing, crew arrival, or order details to ensure a seamless customer experience
Serve as a liaison between field teams and office staff
Data & Systems Oversight
Document exceptions, challenges, and inefficiencies in Google Sheets or internal dispatch logs
Ensure field teams are logging their activities properly in dispatch tracking systems
Work with the Logistics Manager to maintain project statuses and accurate inventory updates in system tools
Support the collection and organization of DOT reports and field safety documentation
Cross-Functional Support
Support the Delivery Manager by helping monitor supply inventory for field teams
Help cover scheduling, quality control, or routing functions as needed during absences or peak periods
Participate in safety reporting and escalation by flagging field incidents or at-risk behaviors
Requirements
WHAT WE’LL LIKE ABOUT YOU
YOU ARE…
Curious and authentic, just like us! #beboldr
Highly organized and detail-oriented
Calm under pressure and able to multitask in a fast-paced environment
A clear communicator who collaborates well with cross-functional teams
Customer-focused and solutions-oriented
Able to work within US business hours
YOU HAVE…
High School Diploma or equivalent
2-3 years of experience in dispatch, logistics, operations support, or a related field (preferred)
Basic computer proficiency and ability to learn dispatch tracking systems
Strong multitasking and time-management skills
Strong organizational and communication skills, with the ability to work under pressure and manage multiple tasks simultaneously.
Proficient in Microsoft Office and shipping software systems.
Ability to work independently and as part of a team, with a strong attention to detail and a commitment to excellence.
NICE TO HAVE…
Bilingual (English/Spanish)
Experience supporting furniture, appliance, construction, or field service crews
Familiarity with DOT compliance or field safety protocols

Work arrangement
No