Product Manager

Job Description – Product Manager (KYC/Onboarding)
We at Pine Labs are looking for those who share our core belief - “Every Day is Game day”. We bring our best selves to work each day to realize our mission of enriching the world through the power of digital commerce and financial services.
Role Purpose
We are looking for a Product Manager for KYC and Onboarding will be responsible for leading the strategic development and execution of KYC (Know Your Customer) processes and onboarding solutions. This role involves enhancing customer experience while ensuring compliance with regulatory requirements. The ideal candidate will collaborate closely with cross-functional teams to streamline onboarding processes and implement innovative solutions that meet business objectives.
Responsibilities We Entrust You With
Product Strategy & Vision: Define and communicate the vision for KYC and Onboarding products, aligning them with business goals and customer needs.
Roadmap Development: Create and manage the roadmap for KYC and Onboarding products, prioritizing features based on impact, feasibility, and business value.
Stakeholder Engagement: Work with internal teams (Compliance, Risk, Sales, Customer Success, Engineering) and external customers to gather feedback, identify requirements, and prioritize features.
User Experience: Partner with UX/UI teams to design intuitive, process efficient, compliant, and user-friendly onboarding, ensuring seamless navigation and data interpretation.
Data Modeling & Metrics: Define key metrics and data models to measure product performance, user engagement, and operational efficiency.
Analytics & Insights: Analyze user interaction with dashboards and data tools, gathering insights to improve the user experience and drive adoption.
Documentation & Training: Develop documentation, user guides, and training materials to support internal and external users in understanding and using the dashboards effectively.
Innovation: Identify opportunities using AI to increase the onboarding efficiency and new segment to invest.
Qualifications
Relevant work experience
Bachelor’s degree in Business, Finance, Computer Science, or a related field; an MBA or advanced degree is a plus.
Minimum of 5-7 years of experience in product management, particularly in financial services/merchant Onboarding.
Strong analytical skills with the ability to interpret complex data sets and regulatory requirements.
Excellent communication skills, capable of engaging effectively with diverse stakeholders.

Work arrangement
No